In a College Registrations Office, Employees Send Letters to Students

Multiple Choice

In a college registrations office, employees send letters to students who could not be enrolled in a class that they selected, to explain why. The college designs a feature that automatically generates form letters, instead of typing the letter, and the employees can check the reason before mailing the letters. Which of the following type of process change has the college used in this example?

A) eliminating the earlier process entirely
B) strategy development
C) software optimization
D) process improvement