Question 1

________ focuses on designing, optimizing, and streamlining business processes throughout the organization.

Accepted Answer

A)   Business process automation
B)   Business process management
C)   Business process reengineering
D)   Business process restructuring B

Question 2

A survey of retailers found that modern point-of-sale technology was rated the least valuable element in customer satisfaction.

Accepted Answer

A) True 
 B)False  False

Question 3

In a college registrations office, employees send letters to students who could not be enrolled in a class that they selected, to explain why. The college designs a feature that automatically generates form letters, instead of typing the letter, and the employees can check the reason before mailing the letters. Which of the following type of process change has the college used in this example?

Accepted Answer

A)   eliminating the earlier process entirely
B)   strategy development
C)   software optimization
D)   process improvement D

Question 4

Tiny Navigon included free traffic updates with its portable navigation devices by tapping into FM radio stations from major cities that make up a central database of traffic information. How did this strategy impact them?

Accepted Answer

A)   It improved their operations management.
B)   It improved customer relationship.
C)   It lowered their total revenue.
D)   It gave them a competitive advantage.

Question 5

Which of the following led to tighter standards for accounting practices, particularly in banking, and demanded more transparency and reporting?

Accepted Answer

A)   the global financial crisis of 2009
B)   the popularity of net-banking
C)   the great depression
D)   increasing rates of e-commerce frauds

Question 6

The information technology team works closely with ________.

Accepted Answer

A)   the customers or clients
B)   the staff in other functional areas of the organization
C)   senior managers of the organization
D)   contributors from outside the organization

Question 7

Describe the field of management information systems. List some of the areas that attract much of the interest in this field.

Accepted Answer

The answer of Describe the field of management information systems....

Question 8

In an information systems department, which functional subunit develops, installs, maintains, and oversees the organization's mission critical software applications?

Accepted Answer

A)   Telecommunications and Network services
B)   Systems
C)   Operations
D)   Services Administration

Question 9

________ encompass a broad collection of information processing that includes telecommunications and networks.

Accepted Answer

A)   Information systems
B)   Market information systems
C)   IT-communications systems
D)   Information and communications technologies

Question 10

A manager is seeking to hire an IT professional. Which of the following candidates, all of whom have good technical skills, will prove to be the best choice?

Accepted Answer

A)   A computer technician with good knowledge of business.
B)   A computer technician who uses jargon very often while interacting with internal customers.
C)   A computer technician who feels that people without technical knowledge cannot provide valuable inputs about information systems.
D)   A computer technician who simply reacts to technical problems as they arise.

Question 11

Which of the following is NOT one of the four critical components of an information system?

Accepted Answer

A)   technology
B)   strategy
C)   processes
D)   data

Question 12

Binary code for SOS is an example of useful, actionable knowledge.

Accepted Answer

A) True 
 B)False

Question 13

________ boasts of the largest number of Internet users, topping 825 million.

Accepted Answer

A)   Africa
B)   Asia
C)   America
D)   Europe

Question 14

A person's online behavior is an important source of business intelligence.

Accepted Answer

A) True 
 B)False

Question 15

In an information system department, Operations is responsible for ________.

Accepted Answer

A)   installing and managing communications technologies and networks
B)   providing services to internal and external customers on technology issues
C)   installing and updating servers
D)   handling backups and archiving

Question 16

Which of the following is NOT an amplification effect of information systems?

Accepted Answer

A)   Information stored on the Internet can be hacked and stolen by anyone, irrespective of their geographic location.
B)   sending e-mails to many more people than intended
C)   Information uploaded to a person's Facebook page can easily be distributed to an audience beyond his own network.
D)   Data from e-mail or photo uploads to the Internet can be forwarded or posted online for millions to view.

Question 17

The customer reviews posted for various products in Amazon.com is an example of ________.

Accepted Answer

A)   business data
B)   collective intelligence
C)   user-generated content
D)   collaborative information

Question 18

A broker recommends that his clients buy, hold, or sell stock of Microsoft by referring to a combination of a graph of Microsoft highs and lows for one year and an analysis of other information. This is an example of ________.

Accepted Answer

A)   information
B)   facts
C)   knowledge
D)   data

Question 19

The multitude of servers in Google's windowless data centers are examples of ________.

Accepted Answer

A)   business data
B)   business information tools
C)   information technology
D)   user-generated content

Question 20

In an organization that is open to ideas from all employees, ________.

Accepted Answer

A)   it becomes tougher to implement new information systems
B)   user-generated content is more easily accepted
C)   information systems are more likely to succeed
D)   innovative concepts for information systems can come from every level

Exam 1: Information Systems and People