Laurie and Milton Were Developing a Business Process Management Plan

Multiple Choice

Laurie and Milton were developing a business process management plan for their organization.Which of the following actions should they take first, based on the generalized model of BPM discussed in the text?

A) Ask co-workers how the purchasing process can be optimized.
B) Choose an activity to study.
C) Determine what data their organization has available.
D) Get a budget from management for developing the BPM plan.