One of the Basic Principles of Business Process Management Discussed

Multiple Choice

One of the basic principles of business process management discussed in the text states: "Ensure that top management can describe current business processes before trying to modify the processes." Which of the following would be the most appropriate way to fulfill that principle?

A) Ask employees if they believe top management can describe current business processes.
B) Ask top management to quote from the company procedures manual.
C) Give top management a ten question multiple choice quiz.
D) Lead a group discussion with top managers.