One of the Steps in the Generalized Model of Business

Multiple Choice

One of the steps in the generalized model of business process management discussed in the text focuses on collecting process-related data.If Laurie and Milton are concerned about the risks created by inefficiency in the company's current fixed asset purchasing process, they could collect data related to: (i) the average length of time between an order for a fixed asset and its delivery, (ii) the costs incurred in the fixed asset purchasing process.

A) I only
B) II only
C) Both I and II
D) Neither I nor II