Gelton Was Leading a Team of Three Co-Workers Focused on Improving

Multiple Choice

Gelton was leading a team of three co-workers focused on improving their company's process for hiring new employees.They had read the company procedures manual describing the current process, then interviewed newly-hired workers about their experiences.They used the principles of activity-based costing to determine the average cost of hiring a new employee, then created a line graph tracing the average cost over the last twelve months.Using the generalized model of BPM discussed in the text, Gelton and his team still need to complete steps:

A) Five through seven.
B) Four through seven.
C) Three through five.
D) Two through four.