Essay
Rocket Data Ltd.is an internet service provider.The company had 14,000,000 subscribers in 2019, and employed 18 customer service representatives.During 2019 each customer service representative worked 7 1/2 hours per day for 236 days at a fixed annual salary of $42,000.The company received 110,000 telephone calls from its customers in 2019 that lasted fifteen minutes on average.Required:
Calculate the cost of unused customer service capacity in 2019 with the assumption that customer service costs are engineered costs.
Correct Answer:
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1.Available customer capacity
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Correct Answer:
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2.Custom...View Answer
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