Essay
EcoJet Inc.has variable demand for its check-in counter services.The daily demand ranges from 3,000 to 4,000 customers, and the average check-in takes 3 minutes.The average daily demand is 3,200 customers.The airline currently has 12 staffed stations operating 16 hours a day.Required:
a.What is the average customer waiting time in minutes?
b.In an effort to reduce costs, the airline is considering adding six automatic check-in stations.Management estimates that 25% of their customers will use the automatic check-in stations.They would like the average wait time to increase up to 12 minutes to encourage customer participation.How many staffed stations should be in operation to facilitate this wait time?
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a.Capacity = 12 stations ∗ 16 hrs.∗ 60 m...View Answer
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