Essay
For each of the following Balanced Scorecard measures,identify which of the four perspectives (Financial,Customer,Internal Business Process,or Learning and Growth)the measure best represents.
a.On-time delivery of petrol from refineries to retail stations
b.Customer satisfaction
c.Share price
d.Return on investment
e.Market share
f.Number of days lost to accidents
g.Employee satisfaction
h.Friendliness of employees
i.Repeat purchases
j.Cash flow from operations
Correct Answer:
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a.Internal business process
b....View Answer
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Correct Answer:
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b....
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