All of the Following Statements Are Correct,EXCEPT For

Multiple Choice

All of the following statements are correct,EXCEPT for:

A) The extent to which decisions are pushed downward,and the types of decisions that are pushed down,provide a measure of the level of centralisation/decentralisation in an organisation.
B) A decentralised structure forces top management to lose some control over the organisation.
C) Decentralisation slows responsiveness to local needs for decision making.
D) A centralised structure does not empower employees to handle customer complaints directly.