The Time to Check Out Guests at a Hotel Front

Multiple Choice

The time to check out guests at a hotel front desk was measured over the course of several weeks. Management believes that the target time for checking out guests should be between 2 and 3 minutes with a target of 2.5 minutes. The data gathered for the actual process had a mean time of 2.75 minutes with a standard deviation of 0.45 minutes. Find and interpret Cp, Cpl, Cpu, and Cpk in the context of this situation. Which one of the following statements is TRUE?

A) The process is centered and not capable.
B) The process is centered and capable.
C) The process is not centered and capable.
D) The process is not centered and not capable.