Multiple Choice
As a front-desk manager of a mid-market hotel, your shift received 29 customer complaints last week. A total of 428 guests stayed in the hotel over the past week (7 days) with 12 front-desk customer touch points or moments of truth. The epmo is _____.
A) less than 200
B) more than or equal to 200 but less than 400
C) more than or equal to 400 but less than 600
D) more than or equal to 600
Correct Answer:
Verified
Correct Answer:
Verified
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