Multiple Choice
Which one of the following statements is false?
A) Service encounters can be between a customer and a building.
B) High customer contact systems generally have high process efficiency.
C) A hotel room is a perishable asset.
D) The demand for services is time-dependent, especially over the short term.
Correct Answer:
Verified
Correct Answer:
Verified
Q27: A product that typically lasts at least
Q45: A service encounter is any interaction between
Q46: What are the four key current challenges
Q46: A customer benefit package (CBP) consists of
Q47: Support processes would typically include all of
Q48: Differentiate between a good and a service.What
Q49: Which of the following is not a
Q55: Which one of the following statements is
Q57: A toothbrush is an example of a
Q72: Operations management is focused primarily on the