Of the Four Models of Organizational Performance, Which Two Focus

Multiple Choice

Of the four models of organizational performance, which two focus on the "big picture" of organizational performance rather than on operational-level framework?

A) Malcolm Baldrige National Quality Award Framework and the Value Chain model
B) Balanced Scorecard and the Service-Profit Chain
C) Malcolm Baldrige National Quality Award Framework and the Balanced Scorecard
D) Value Chain model and Service-Profit Chain