Multiple Choice
Which of the following would not be included in a typical Customer Relationship Management System (CRM) ?
A) market segmentation and analysis
B) effective complaint resolution
C) cross-selling goods and services
D) supply chain inventory management
Correct Answer:
Verified
Correct Answer:
Verified
Q12: CRM helps firms gain competitive advantage by
Q14: Customer Relationship Management (CRM) systems use segmentation
Q16: Bar code scanners are examples of soft-technology.
Q19: Dell Computer would best be described as
Q21: Rogers Manufacturing Company makes high quality canvas
Q22: Which of the following is not a
Q29: An intermediary specializes in handling all aspects
Q33: A key factor that affects technology decisions
Q53: High scalability is the capability to serve
Q67: How does customer relationship management (CRM) help