Customer Contact, for the Purpose of Classifying a System as Being

Multiple Choice

Customer contact, for the purpose of classifying a system as being high-contact or low-contact, is measured by

A) the percentage of a service provider's workday spent with customers
B) the percentage of time the customer must be in the system relative to the total time it takes to provide the service
C) the number of service encounters occurring in a given span of time
D) the number of different service providers required to serve one customer