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The Salesperson Was Using ________ in Her Sales Presentation When

Question 48

Multiple Choice

The salesperson was using ________ in her sales presentation when she asked, "I was so sorry to hear about the break-in at your warehouse. Is there any way that I can help you deal with this problem?"


A) persuasion
B) communication control
C) a trial close
D) acceptance signals
E) empathy

Correct Answer:

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