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When Austin Phones a Recipient of One of Clearwater's Deluxe

Question 34

Multiple Choice

When Austin phones a recipient of one of Clearwater's deluxe hampers to inquire if the picnic basket arrived on time and undamaged,he is engaged in:

A) a parallel referral.
B) a post-approach.
C) follow-up.
D) forestalling.
E) cold calling.

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