Question 1

What is the name given to the breakdown in a role episode that occurs because the cues and messages that make up the sent role are vague and unclear?

Accepted Answer

A)  Role conflict 
B)  Role ambiguity 
C)  Quantitative role overload 
D)  Qualitative role overload 
E)  Dissonance

Question 2

The VP of operations does not get along with the director of government relations.Their conflict has spilled over onto their teams.Describe the effects you would expect on each group.

Accepted Answer

The answer of The VP of operations does not get...

Question 3

If your boss tells you to assume more responsibility and then complains when you do not clear your decisions with him,you will experience person-role conflict.

Accepted Answer

A) True 
 B)False

Question 4

Basic training transforms recruits from civilians to soldiers.They learn a new vocabulary,standards,and ideals.This process is known as

Accepted Answer

A)  brainwashing. 
B)  forced conformity. 
C)  norm generalization. 
D)  norm variation. 
E)  socialization.

Question 5

Wilson has determined that the department he supervises has too much negative cohesion.What are the primary risks if he decideds to stimulate conflict?

Accepted Answer

The answer of Wilson has determined that the department he...

Question 6

Match the following.You may use a response once,more than once,or not at all.
-Moving from outsider to insider in a group

Accepted Answer

A) Interrole conflict 
B) Intrarole conflict 
C) Socialization 
D) Person-role conflict 
E) Cohesiveness
F)Role overload
G)Role conflict

Question 7

Discuss the following statement: "Role structures emerge as a result of role episodes." You may want to use a diagram to clarify your answer.

Accepted Answer

The answer of Discuss the following statement: "Role structures emerge...

Question 8

The ____ role is how the individual comes to think he or she should behave in the group.

Accepted Answer

A)  sent 
B)  perceived 
C)  enacted 
D)  expected 
E)  conflict

Question 9

Match the following.You may use a response once,more than once,or not at all.
-Intergroup competition

Accepted Answer

A) Decreases group cohesiveness 
B) Increases group cohesiveness 
C) Has no effect on group cohesiveness

Question 10

Human Resources had four people interview each applicant.The interviewers posted their comments on an internal blog and picked a candidate for a position.This is a(n)

Accepted Answer

A)  interest group. 
B)  virtual team. 
C)  task force. 
D)  functional group. 
E)  quality circle.

Question 11

Which stage of group development is characterized by the resolution of conflict and the development of roles?

Accepted Answer

A)  Conflict 
B)  Forming 
C)  Performing 
D)  Norming 
E)  Storming

Question 12

Match the following.You may use a response once,more than once,or not at all.
-They are responsible for the daily work of the organization;when empowered,they are self-managed

Accepted Answer

A) Problem-solving team 
B) Management team 
C) Work team 
D) Virtual team 
E) Quality circle

Question 13

What is the name given to the cues and messages that other members of the group use to let a member know what they expect?

Accepted Answer

A)  Expected role 
B)  Sent role 
C)  Perceived role 
D)  Enacted role 
E)  Delivered role

Question 14

Special Exercises
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An Executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups,each with five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants.?
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Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
-A personality clash between the Iron Mountain and Cintas managers can cause interpersonal conflict.

Accepted Answer

A) True 
 B)False

Question 15

When Carol showed up for a meeting,people were still mingling about and wandering in.Thirty minutes later the meeting started.For the next meeting of the same group Carol showed up 20 minutes late.Her ____ role changed.

Accepted Answer

A)  sent 
B)  perceived 
C)  enacted 
D)  expected 
E)  conformity

Question 16

Special Exercises
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An Executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups,each with five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants.​
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Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
-This group will never develop any group norms.

Accepted Answer

A) True 
 B)False

Question 17

A(n)____________________ consists of two or more people who interact regularly to accomplish a purpose.

Accepted Answer

The answer of A(n)____________________ consists of two or more people...

Question 18

Departments such as personnel,finance,and public relations are all examples of ____ groups.

Accepted Answer

A)  task 
B)  operative work 
C)  functional 
D)  interest 
E)  autonomous work

Question 19

Your boss says,"Find a way to increase production." Your workers say,"Find a way to increase pay." You feel stuck in the middle.You will likely experience

Accepted Answer

A)  role ambiguity. 
B)  intersender conflict. 
C)  person-role conflict. 
D)  intrarole conflict. 
E)  intrasender conflict.

Question 20

Nikita is health conscious.She joined a local gym to work out and meet people who valued fitness like she does.She is joining because of group goals.

Accepted Answer

A) True 
 B)False

Exam 18: Managing Work Groups and Teams

What is the name given to the breakdown in a role episode that occurs because the cues and messages that make up the sent role are vague and unclear?

The VP of operations does not get along with the director of government relations.Their conflict has spilled over onto their teams.Describe the effects you would expect on each group.

If your boss tells you to assume more responsibility and then complains when you do not clear your decisions with him,you will experience person-role conflict.

Basic training transforms recruits from civilians to soldiers.They learn a new vocabulary,standards,and ideals.This process is known as

Wilson has determined that the department he supervises has too much negative cohesion.What are the primary risks if he decideds to stimulate conflict?

Match the following.You may use a response once,more than once,or not at all. -Moving from outsider to insider in a group

Discuss the following statement: "Role structures emerge as a result of role episodes." You may want to use a diagram to clarify your answer.

The ____ role is how the individual comes to think he or she should behave in the group.

Match the following.You may use a response once,more than once,or not at all. -Intergroup competition

Human Resources had four people interview each applicant.The interviewers posted their comments on an internal blog and picked a candidate for a position.This is a(n)

Which stage of group development is characterized by the resolution of conflict and the development of roles?

Match the following.You may use a response once,more than once,or not at all. -They are responsible for the daily work of the organization;when empowered,they are self-managed

What is the name given to the cues and messages that other members of the group use to let a member know what they expect?

When Carol showed up for a meeting,people were still mingling about and wandering in.Thirty minutes later the meeting started.For the next meeting of the same group Carol showed up 20 minutes late.Her ____ role changed.

A(n)____________________ consists of two or more people who interact regularly to accomplish a purpose.

Departments such as personnel,finance,and public relations are all examples of ____ groups.

Your boss says,"Find a way to increase production." Your workers say,"Find a way to increase pay." You feel stuck in the middle.You will likely experience

Nikita is health conscious.She joined a local gym to work out and meet people who valued fitness like she does.She is joining because of group goals.