Question 1

The Tea Party and Occupy Wall Street protesters both use Facebook to encourage supporters to assemble and show their support.Facebook has become an invaluable tool for organizers to

Accepted Answer

A)  improve productivity. 
B)  decrease fixed costs. 
C)  decrease dependence on websites. 
D)  increase customer affective responses. 
E)  None of these choices

Question 2

Briefly describe ISO 9000:2000 and ISO 14000.

Accepted Answer

The answer of Briefly describe ISO 9000:2000 and ISO 14000....

Question 3

Special Exercises
You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all.
-When you call the front desk for another pillow,the response is prompt

Accepted Answer

A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Question 4

Define productivity.List and briefly describe the various levels of productivity.

Accepted Answer

The answer of Define productivity.List and briefly describe the various...

Question 5

Habitat for Humanity uses a cellular layout when building homes.

Accepted Answer

A) True 
 B)False

Question 6

The purchasing agent for Wegmans,a grocery store,would

Accepted Answer

A)  be an extremely important part of the company's supply chain management. 
B)  order produce,dry goods,and staple goods. 
C)  be responsible for buying shelving and display equipment. 
D)  worry just as much about having too little inventory as having too much. 
E)  All of these choices

Question 7

Calphalon makes pots and pans using similar techniques but each in their own family of product,like nonstick,stick or copper.This is an example of a ____ layout.

Accepted Answer

A)  product 
B)  fixed-position 
C)  cellular 
D)  functional 
E)  process

Question 8

The production manager has just received a large block of orders for products not manufactured yet;however,he is not concerned.Which of the following items can you safely assume this production manager uses?

Accepted Answer

A)  Robotics 
B)  Computer-aided design 
C)  Process layouts 
D)  Computer-aided manufacturing 
E)  Product layouts

Question 9

Which of the following statements about the use of operations management as a control is TRUE?

Accepted Answer

A)  Operations management can be used as a control by tying it in with the other functions. 
B)  When operations management is used as a control,operations managers should be held responsible for all product-related activities. 
C)  Accountability for operations managers is spelled out in rules when the organization is bureaucratic in nature. 
D)  In a clan system,accountability is usually not formalized. 
E)  Misplaced accountability that occurs with operations management reduces effectiveness of control and increases conflict.

Question 10

It would be appropriate to make operations accountable for profitability in an organization that stresses sales and market share over quality and productivity.

Accepted Answer

A) True 
 B)False

Question 11

Boeing sent change management consultants to a newly acquired company to learn how that company managed change in the past.This is an example of

Accepted Answer

A)  benchmarking. 
B)  conformance sampling. 
C)  acceptance sampling. 
D)  in-process sampling. 
E)  outsourcing.

Question 12

Inventory systems in which materials arrive only shortly before they are needed for the transformation process are called ____________________ systems.

Accepted Answer

The answer of Inventory systems in which materials arrive only...

Question 13

When you visit a financial planner you provide her with income,expense,and goal information.She then turns that information into a financial plan with a budget,investment plan,and insurance plan.She is practicing operations management.

Accepted Answer

A) True 
 B)False

Question 14

At some airports customers check in for their flights at kiosks.The kiosk is a robot.

Accepted Answer

A) True 
 B)False

Question 15

Discuss how quality,productivity,and cost are interrelated.

Accepted Answer

The answer of Discuss how quality,productivity,and cost are interrelated....

Question 16

Which of the following factors was largely responsible for the fact that the entire U.S.economy did not mirror declines in the manufacturing sector during the 1970s?

Accepted Answer

A)  Automation of factories 
B)  Growth of the service sector 
C)  Improved foreign trade balances 
D)  Reduction of long-term interest rates 
E)  Low levels of unemployment

Question 17

Which of the following is NOT a current use for robotics?

Accepted Answer

A)  Loan approval 
B)  Brain surgery 
C)  Agriculture 
D)  Police work 
E)  Jewelry engraving

Question 18

Manufacturing always relies on feedback,information,sensors,and a control mechanism.

Accepted Answer

A) True 
 B)False

Question 19

Special Exercises
You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all.
-The back of the door shows the emergency exit route

Accepted Answer

A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Question 20

Al Lovata,CEO of Be Our Guest Inc. ,rented a CFO from Milestone Advisors LLC to help cut cost during the economic downturn.Be Our Guest used

Accepted Answer

A)  benchmarking. 
B)  conformance sampling. 
C)  acceptance sampling. 
D)  in-process sampling. 
E)  outsourcing.

Exam 20: Managing Operations, quality, and Productivity

The Tea Party and Occupy Wall Street protesters both use Facebook to encourage supporters to assemble and show their support.Facebook has become an invaluable tool for organizers to

Briefly describe ISO 9000:2000 and ISO 14000.

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -When you call the front desk for another pillow,the response is prompt

Define productivity.List and briefly describe the various levels of productivity.

Habitat for Humanity uses a cellular layout when building homes.

The purchasing agent for Wegmans,a grocery store,would

Calphalon makes pots and pans using similar techniques but each in their own family of product,like nonstick,stick or copper.This is an example of a ____ layout.

The production manager has just received a large block of orders for products not manufactured yet;however,he is not concerned.Which of the following items can you safely assume this production manager uses?

Which of the following statements about the use of operations management as a control is TRUE?

It would be appropriate to make operations accountable for profitability in an organization that stresses sales and market share over quality and productivity.

Boeing sent change management consultants to a newly acquired company to learn how that company managed change in the past.This is an example of

Inventory systems in which materials arrive only shortly before they are needed for the transformation process are called ____________________ systems.

When you visit a financial planner you provide her with income,expense,and goal information.She then turns that information into a financial plan with a budget,investment plan,and insurance plan.She is practicing operations management.

At some airports customers check in for their flights at kiosks.The kiosk is a robot.

Discuss how quality,productivity,and cost are interrelated.

Which of the following factors was largely responsible for the fact that the entire U.S.economy did not mirror declines in the manufacturing sector during the 1970s?

Which of the following is NOT a current use for robotics?

Manufacturing always relies on feedback,information,sensors,and a control mechanism.

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -The back of the door shows the emergency exit route

Al Lovata,CEO of Be Our Guest Inc. ,rented a CFO from Milestone Advisors LLC to help cut cost during the economic downturn.Be Our Guest used