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Wal-Mart Replaced Some Checkout Lanes with Self-Checkout Systems

Question 20

Multiple Choice

Wal-Mart replaced some checkout lanes with self-checkout systems.Customers with full carts waiting in line for full checkout may complain that ____ is not a dimension of quality that is a priority for Wal-Mart.


A) features
B) reliability
C) durability
D) serviceability
E) None of these choices

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