Multiple Choice
Special Exercises
You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all.
-You have a good relationship with the service department of a Ford dealership.
A) Performance
B) Features
C) Reliability
D) Conformance
E) Durability
F) Serviceability
G) Aesthetics
H) Perceived quality
Correct Answer:
Verified
Correct Answer:
Verified
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