Matching
Match the following measurements of performance with appropriate balanced scorecard perspectives
Premises:
Customer satisfaction rating
Product costs
Labor hours per order
Cash flow
Employee turnover
Net income
Cycle time
Number of patents
Responses:
Financial
Customer
Internal process
Innovation/learning
Correct Answer:
Premises:
Responses:
Customer satisfaction rating
Product costs
Labor hours per order
Cash flow
Employee turnover
Net income
Cycle time
Number of patents
Premises:
Customer satisfaction rating
Product costs
Labor hours per order
Cash flow
Employee turnover
Net income
Cycle time
Number of patents
Responses:
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