Question 1

Using an idea does not prevent others from simultaneously using it for their own benefit.Typically,this is impossible with ________ assets.

Accepted Answer

A)   intangible
B)   strong
C)   physical
D)   flimsy C

Question 2

Which of the following is not a characteristic of e-teams?

Accepted Answer

A)   E-team members either work in geographically separated workplaces or may work in the same space but at different times.
B)   E-teams may have members working in different spaces and time zones.
C)   Most of the interactions among members of e-teams occur through electronic communication channels.
D)   E-teams generally perform simple tasks. D

Question 3

According to Exhibit 4.1 in the textbook (Ratio of Market Value to Book Value for Selected Companies),firms with high market value to book value ratios achieve this because of their ________ investment in ________ resources and technological expertise.

Accepted Answer

A)   low; physical
B)   low; tangible
C)   high; knowledge
D)   high; liquid asset C

Question 4

There are multiple advantages of e-teams.Which of the following is not an advantage?

Accepted Answer

A)   E-teams are less restricted by the geographic constraints that are placed on face-to-face teams.
B)   E-teams can be more flexible in responding to unanticipated work challenges and opportunities.
C)   Process losses result from identification and combination activities.
D)   E-teams can be effective in generating social capital.

Question 5

The effective management of diversity can enhance the social responsibility goals of an organization.Other areas where sound management of diverse workforces can improve the effectiveness of an organization and its competitive advantages include all but one of the following

Accepted Answer

A)   resource acquisition
B)   marketing
C)   organizational flexibility
D)   problem creation

Question 6

Explicit knowledge is generally known to everyone in the firm and is not a critical concern of management.

Accepted Answer

A) True 
 B)False

Question 7

In order to take advantage of investment in human capital,a firm should

Accepted Answer

A)   rotate workers through functions in the company as quickly as possible.
B)   keep employees in the same position forever.
C)   refrain from training individual employees.
D)   establish practices that will enhance employee retention.

Question 8

Two software engineers working together on a computer code share their ________ knowledge to create new knowledge.

Accepted Answer

A)   explicit
B)   theoretical
C)   tacit
D)   easily reproduced

Question 9

The importance of human capital has decreased in recent years.For this reason,many firms have placed greater attention on attracting talent but not on developing or retaining it.

Accepted Answer

A) True 
 B)False

Question 10

Social capital has downsides.Which of the following is a downside?

Accepted Answer

A)   High social capital may breed groupthink.
B)   Socialization processes are inexpensive.
C)   Individuals may be more willing to collaborate on joint projects.
D)   Management commitment is easy to obtain.

Question 11

Social network analysis can be used to help identify groups or clusters of individuals that comprise the network,individuals who link the clusters,and other network members.

Accepted Answer

A) True 
 B)False

Question 12

The development of intellectual capital (that is,the friendships and working relationships among talented individuals)gains importance because it helps tie knowledge workers to a given firm.

Accepted Answer

A) True 
 B)False

Question 13

Developing social capital is risky for an organization because social capital is specific to individuals and remains with the employee,if he or she leaves the organization.

Accepted Answer

A) True 
 B)False

Question 14

Tying knowledge workers to a firm is part of the objective of the development of

Accepted Answer

A)   intellectual capital.
B)   explicit knowledge.
C)   human capital.
D)   social capital.

Question 15

Top executives can use email effectively for all of the following except

Accepted Answer

A)   updates on company strategy.
B)   executive perspectives on key issues.
C)   overview of the executive work for the month.
D)   updates on corporate intelligence.

Question 16

The environmental sustainability strategy of a firm might be used to retain high-performing employees because recent college graduates

Accepted Answer

A)   seek to make a social or environmental difference in the world.
B)   want a job in a company that is committed to corporate profit.
C)   feel that profitability is not important.
D)   are loyal to firms that are concerned with employee education.

Question 17

Protecting company intellectual property can be difficult because employees become disgruntled and patents

Accepted Answer

A)   are expensive.
B)   cannot be protected.
C)   expire.
D)   roll over.

Question 18

If employees are working effectively in teams and sharing their knowledge and learning from each other,they will be ________ to add value to the firm and they also will be ________ to leave the organization because of the loyalties and social ties that they develop over time.

Accepted Answer

A)   more likely; more likely
B)   less likely; more likely
C)   less likely; less likely
D)   more likely; less likely

Question 19

The Cisco Integrated Workforce Experience (IWE)platform is a social business platform designed to facilitate ________ and ________ collaboration and decentralize decision making.

Accepted Answer

A)   internal; network-side
B)   external; personal
C)   external; individual
D)   internal; external

Question 20

It is anticipated that the worldwide shortage of highly skilled,college-educated workers will increase significantly by 2020,according to research by McKinsey Global Institute.Some companies are going as far as to redefine the jobs of their experts and are transferring some of their tasks to lower-skilled people inside and outside of their companies.By redefining these ________ knowledge jobs,they address ________ shortages and ________ costs while enhancing job satisfaction.

Accepted Answer

A)   high-value; skill; lower
B)   low-value; monetary; decrease
C)   high-value; personnel; increase
D)   high-value; skill; increase

Exam 4: Recognizing a Firm's Intellectual Assets: Moving Beyond a Firm's Tangible Resources

Using an idea does not prevent others from simultaneously using it for their own benefit.Typically,this is impossible with ________ assets.

Which of the following is not a characteristic of e-teams?

According to Exhibit 4.1 in the textbook (Ratio of Market Value to Book Value for Selected Companies) ,firms with high market value to book value ratios achieve this because of their investment in resources and technological expertise.

There are multiple advantages of e-teams.Which of the following is not an advantage?

The effective management of diversity can enhance the social responsibility goals of an organization.Other areas where sound management of diverse workforces can improve the effectiveness of an organization and its competitive advantages include all but one of the following

Explicit knowledge is generally known to everyone in the firm and is not a critical concern of management.

In order to take advantage of investment in human capital,a firm should

Two software engineers working together on a computer code share their ________ knowledge to create new knowledge.

The importance of human capital has decreased in recent years.For this reason,many firms have placed greater attention on attracting talent but not on developing or retaining it.

Social capital has downsides.Which of the following is a downside?

Social network analysis can be used to help identify groups or clusters of individuals that comprise the network,individuals who link the clusters,and other network members.

The development of intellectual capital (that is,the friendships and working relationships among talented individuals)gains importance because it helps tie knowledge workers to a given firm.

Developing social capital is risky for an organization because social capital is specific to individuals and remains with the employee,if he or she leaves the organization.

Tying knowledge workers to a firm is part of the objective of the development of

Top executives can use email effectively for all of the following except

The environmental sustainability strategy of a firm might be used to retain high-performing employees because recent college graduates

Protecting company intellectual property can be difficult because employees become disgruntled and patents

If employees are working effectively in teams and sharing their knowledge and learning from each other,they will be to add value to the firm and they also will be to leave the organization because of the loyalties and social ties that they develop over time.

The Cisco Integrated Workforce Experience (IWE) platform is a social business platform designed to facilitate and collaboration and decentralize decision making.

Exam 4: Recognizing a Firm's Intellectual Assets: Moving Beyond a Firm's Tangible Resources

Using an idea does not prevent others from simultaneously using it for their own benefit.Typically,this is impossible with ________ assets.

Which of the following is not a characteristic of e-teams?

According to Exhibit 4.1 in the textbook (Ratio of Market Value to Book Value for Selected Companies) ,firms with high market value to book value ratios achieve this because of their ________ investment in ________ resources and technological expertise.

There are multiple advantages of e-teams.Which of the following is not an advantage?

The effective management of diversity can enhance the social responsibility goals of an organization.Other areas where sound management of diverse workforces can improve the effectiveness of an organization and its competitive advantages include all but one of the following

Explicit knowledge is generally known to everyone in the firm and is not a critical concern of management.

In order to take advantage of investment in human capital,a firm should

Two software engineers working together on a computer code share their ________ knowledge to create new knowledge.

The importance of human capital has decreased in recent years.For this reason,many firms have placed greater attention on attracting talent but not on developing or retaining it.

Social capital has downsides.Which of the following is a downside?

Social network analysis can be used to help identify groups or clusters of individuals that comprise the network,individuals who link the clusters,and other network members.

The development of intellectual capital (that is,the friendships and working relationships among talented individuals)gains importance because it helps tie knowledge workers to a given firm.

Developing social capital is risky for an organization because social capital is specific to individuals and remains with the employee,if he or she leaves the organization.

Tying knowledge workers to a firm is part of the objective of the development of

Top executives can use email effectively for all of the following except

The environmental sustainability strategy of a firm might be used to retain high-performing employees because recent college graduates

Protecting company intellectual property can be difficult because employees become disgruntled and patents

If employees are working effectively in teams and sharing their knowledge and learning from each other,they will be ________ to add value to the firm and they also will be ________ to leave the organization because of the loyalties and social ties that they develop over time.

The Cisco Integrated Workforce Experience (IWE) platform is a social business platform designed to facilitate ________ and ________ collaboration and decentralize decision making.

According to Exhibit 4.1 in the textbook (Ratio of Market Value to Book Value for Selected Companies) ,firms with high market value to book value ratios achieve this because of their investment in resources and technological expertise.

If employees are working effectively in teams and sharing their knowledge and learning from each other,they will be to add value to the firm and they also will be to leave the organization because of the loyalties and social ties that they develop over time.

The Cisco Integrated Workforce Experience (IWE) platform is a social business platform designed to facilitate and collaboration and decentralize decision making.