A Young Woman Tries to Return a Defective Coffeemaker She

Multiple Choice

A young woman tries to return a defective coffeemaker she had received as a wedding gift five weeks earlier,only to be told that head-office policy states all returns and exchanges must occur within 30 days and be accompanied with a receipt.What aspect of bureaucracy is captured in this example?

A) corporate pettiness
B) bureaucratic ritualism
C) organizational policy
D) bureaucratic inefficiency