Question 1

A disadvantage of SaaS is

Accepted Answer

A) high acquisition costs. 
B) slow implementations. 
C) increased internal support staff. 
D) reduced data security and internal controls.

Question 2

Which of the following is a good indicator of management's strong commitment to product quality?

Accepted Answer

A) Product recalls increased as a percentage of sales 
B) Nonconformance costs increased as a percentage of total quality costs 
C) Customer service costs reduced by 70 percent over the previous year 
D) High costs of conformance to quality

Question 3

Which of the following specific measures of vendor quality would be used when evaluating vendors that supply a company with direct materials?

Accepted Answer

A) Defect-free material as a percentage of total materials received 
B) Number of customer complaints 
C) Time it takes to make a product 
D) All would be considered to assess vendor quality of direct materials.

Question 4

The Six Sigma quality standard was used by Motorola to improve its performance.

Accepted Answer

A) True 
 B)False

Question 5

Nonfinancial measures of quality might include

Accepted Answer

A) percentage of defect-free materials. 
B) product defects per thousand units produced. 
C) number of customer complaints. 
D) all of these options.

Question 6

Briefly identify the awards and organizations that promote quality in industry today.

Accepted Answer

The answer of Briefly identify the awards and organizations that...

Question 7

The overall objective of controlling the costs of quality is to eliminate

Accepted Answer

A) appraisal costs. 
B) costs of nonconformance. 
C) costs of conformance. 
D) the costs of quality.

Question 8

Warranty claims are an example of internal failure costs of nonconformance to customer standards.

Accepted Answer

A) True 
 B)False

Question 9

The ISO 9000 series guidelines

Accepted Answer

A) standardize quality management and quality assurance. 
B) are adopted worldwide. 
C) follow eight quality management principles. 
D) do/are all of these.

Question 10

XYZ Cosmetics,Inc.has developed a set of nonfinancial measures to evaluate on-time product delivery performance for one of its best-selling cosmetics.The following data have been generated for the past four weeks:  
-Compute delivery cycle time for Week 3.

Accepted Answer

A) 3.3 days 
B) 5.7 days 
C) 6.7 days 
D) 9.1 days

Question 11

Phelps Company manufactures custom-designed filtering equipment for swimming pools and tanks.In May 2014,the company had sales of $895,000 and incurred the following costs of quality:  The ratio of the costs of conformance to total costs of quality was

Accepted Answer

A) 0.04 to 1 
B) 0.28 to 1 
C) 0.72 to 1 
D) 1 to 1

Question 12

Total quality management seeks continuous improvement on product quality and analyzes performance using only nonfinancial measures.

Accepted Answer

A) True 
 B)False

Question 13

Describe how MIS aids in the evaluating stage of the management process.

Accepted Answer

The answer of Describe how MIS aids in the evaluating...

Question 14

Phelps Company manufactures custom-designed filtering equipment for swimming pools and tanks.In May 2014,the company incurred the following costs of quality:  
-Total quality costs of nonconformance for May were

Accepted Answer

A) $24,200. 
B) $13,700. 
C) $10,200. 
D) $8,200.

Question 15

The primary focus of a management information system is on the management of

Accepted Answer

A) people. 
B) costs. 
C) activities. 
D) time.

Question 16

An ERP system combines the management of all major business activities with support activities to form one easy-to-access,centralized data warehouse.

Accepted Answer

A) True 
 B)False

Question 17

Return on quality (ROQ)results when marginal revenues made possible by a higher quality product exceed the marginal costs of providing the higher quality.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a quality framework that can be used as a diagnostic tool by organizations?

Accepted Answer

A) EFQM Excellence Model 
B) Deming Model 
C) ISO 70 Series 
D) None of these

Question 19

The costs of nonconformance are made up of

Accepted Answer

A) prevention costs and appraisal costs. 
B) internal failure costs and external failure costs. 
C) vendor performance and customer satisfaction. 
D) product design and production performance.

Question 20

Using MIS data to develop forecasts and budgets falls under the planning stage of the management process.

Accepted Answer

A) True 
 B)False

Exam 26: Quality Management and Measurement

A disadvantage of SaaS is

Which of the following is a good indicator of management's strong commitment to product quality?

Which of the following specific measures of vendor quality would be used when evaluating vendors that supply a company with direct materials?

The Six Sigma quality standard was used by Motorola to improve its performance.

Nonfinancial measures of quality might include

Briefly identify the awards and organizations that promote quality in industry today.

The overall objective of controlling the costs of quality is to eliminate

Warranty claims are an example of internal failure costs of nonconformance to customer standards.

The ISO 9000 series guidelines

XYZ Cosmetics,Inc.has developed a set of nonfinancial measures to evaluate on-time product delivery performance for one of its best-selling cosmetics.The following data have been generated for the past four weeks: -Compute delivery cycle time for Week 3.

Phelps Company manufactures custom-designed filtering equipment for swimming pools and tanks.In May 2014,the company had sales of $895,000 and incurred the following costs of quality: The ratio of the costs of conformance to total costs of quality was

Total quality management seeks continuous improvement on product quality and analyzes performance using only nonfinancial measures.

Describe how MIS aids in the evaluating stage of the management process.

Phelps Company manufactures custom-designed filtering equipment for swimming pools and tanks.In May 2014,the company incurred the following costs of quality: -Total quality costs of nonconformance for May were

The primary focus of a management information system is on the management of

An ERP system combines the management of all major business activities with support activities to form one easy-to-access,centralized data warehouse.

Return on quality (ROQ)results when marginal revenues made possible by a higher quality product exceed the marginal costs of providing the higher quality.

Which of the following is a quality framework that can be used as a diagnostic tool by organizations?

The costs of nonconformance are made up of

Using MIS data to develop forecasts and budgets falls under the planning stage of the management process.