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    Financial and Managerial Accounting Study Set 3
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    Exam 26: Quality Management and Measurement
  5. Question
    Customer Satisfaction Is Measured by the Percentage of Returned Orders
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Customer Satisfaction Is Measured by the Percentage of Returned Orders

Question 1

Question 1

True/False

Customer satisfaction is measured by the percentage of returned orders and the number of customer complaints.

Correct Answer:

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