Molly,a Customer Service Representative for an Insurance Company,was Rude to a Confused

Multiple Choice

Molly,a customer service representative for an insurance company,was rude to a confused and agitated customer who called the help line.The customer immediately contacted Molly's supervisor and lodged a complaint.Molly's supervisor then reprimanded Molly and recorded the incident in Molly's file.Molly vowed to herself to never make that mistake again "even if the caller is a lunatic." This is an example of

A) the law of effect.
B) delayed reinforcement.
C) transfer of training.
D) behavior modeling.