Mark Is Heading a Team That Has Reached the Third

Multiple Choice

Mark is heading a team that has reached the third step in the re-engineering process.Which of the following are key resources needed for Mark and his team at this stage of the process?

A) Process flow analysis; process mapping
B) Information technology; business culture management
C) Teamwork; customer focus
D) Process analysis skills; customer focus
E) Company vision statement; awareness of competitive status