Question 1

At Walmart,sales,profits,and customer service have been boosted by a(n)________ that speeds up deliveries and holds down costs throughout the system.

Accepted Answer

A)  advertising campaign 
B)  information system 
C)  handbook 
D)  distribution channel 
E)  accounting system

Question 2

What is an executive support system?

Accepted Answer

The answer of What is an executive support system?...

Question 3

When unauthorized outsiders breached Equifax Canada's data system and gained access to personal information on hundreds of Canadians,this was an example of

Accepted Answer

A)  software piracy. 
B)  identity theft. 
C)  hacking. 
D)  intellectual property theft. 
E)  a computer virus.

Question 4

The 2011 Business Software Alliance estimates that software companies have sales losses of about $__________ in Canada due to software piracy.

Accepted Answer

A)  500 million 
B)  1 billion 
C)  10 billion 
D)  40 billion 
E)  80 billion

Question 5

Alliance Insurance relies on information technology for a variety of activities.The company is planning to improve its systems,so it needs to determine which areas need improvement.Some employees are saying that Alliance's intranet must be overhauled.If the following facts were known,which one would support the employees' position?

Accepted Answer

A)  Alliance is having trouble keeping up with its competitors. 
B)  Alliance uses an up-to-date,real-time marketing information technology. 
C)  The company's sales reps work mostly from independent self-run offices. 
D)  The company makes significant use of internal electronic media when training employees. 
E)  Alliance's website has not been updated in any significant way for over a year.

Question 6

Phishing is a tactic used to facilitate identity theft.

Accepted Answer

A) True 
 B)False

Question 7

________ allows people in remote locations to work simultaneously on one document.

Accepted Answer

A)  Digital information service 
B)  An internet service provider 
C)  Videoconferencing 
D)  Data conferencing 
E)  Voice mail

Question 8

Like viruses,a Trojan horse replicates itself in multiple computers.

Accepted Answer

A) True 
 B)False

Question 9

What does the term information technology refer to?

Accepted Answer

The answer of What does the term information technology refer...

Question 10

Microsoft Windows is an example of __________ software,while Microsoft Word is an example of ________ software.

Accepted Answer

A)  electronic spreadsheets; hardware 
B)  hardware; electronic spreadsheets 
C)  application software; system software 
D)  system software; application software 
E)  groupware; software

Question 11

A(n)________ is a private network of internal websites and other sources of information available to a company's employees.

Accepted Answer

A)  index 
B)  directory 
C)  intranet 
D)  firewall 
E)  extranet

Question 12

Three different product development groups at LSX Ltd.are simultaneously working from three separate locations on a product development document.They are involved in

Accepted Answer

A)  electronic conferencing. 
B)  extranets. 
C)  intranets. 
D)  groupware. 
E)  data conferencing.

Question 13

The construction and programming of computers to imitate human thought processes is

Accepted Answer

A)  artificial intelligence. 
B)  data communications networks. 
C)  multimedia communications systems. 
D)  office automation. 
E)  expert system.

Question 14

Mel says that developments in information technology have had a huge impact in communication and in access to data.Marla agrees that information is important,but thinks that how it is used is even more important,and she cites the dramatic developments in online selling as an example.What is Mel assuming?

Accepted Answer

A)  Every business now uses information technology for communications and the gathering of information. 
B)  Very few businesses sell products online. 
C)  More information is available now than was available before the information technology revolution. 
D)  Consumers prefer to buy from businesses that use the latest information technology. 
E)  Selling online is relatively unimportant to most businesses.

Question 15

What are the different types of information systems?

Accepted Answer

The answer of What are the different types of information...

Question 16

With artificial intelligence,a system can avoid repeating mistakes by "remembering" the causes of past mistakes and,when those causes reappear,adjusting or stopping until corrections are made.

Accepted Answer

A) True 
 B)False

Question 17

Alliance Insurance relies on information technology for a variety of activities.The company is planning to improve its systems,so it needs to determine which areas need improvement.The Chief Information Officer thinks that improvements are needed to the company's wide area network (WAN).If the following facts were known,which one would strengthen the CIO's position?

Accepted Answer

A)  Alliance's various branch offices do a great deal of information-sharing with each other. 
B)  Alliance's computer hardware has not been upgraded in some time. 
C)  Alliance sales reps must work collaboratively with other reps in the same office. 
D)  At many of Alliance's locations,its email servers are often full. 
E)  Alliance is planning to hire many new sales reps,and they will need extensive training.

Question 18

The World Wide Web is a global data communication network serving millions of computers with information on a wide array of topics and providing communication flows among certain private networks.

Accepted Answer

A) True 
 B)False

Question 19

Alice wants to know what lines of business her company should be in five years from now.What type of information system would she use to answer this question?

Accepted Answer

A)  Transaction processing system 
B)  Systems for knowledge workers 
C)  Management information system 
D)  Decision support system 
E)  Executive support system

Question 20

Sheryl inputs data on anticipated levels of sales and customer delivery requirements into a(n)___________ in order to help her to make plant capacity decisions.

Accepted Answer

A)  artificial intelligence 
B)  system for knowledge workers 
C)  expert system 
D)  decision support system 
E)  executive support system

Exam 13: Managing Information Systems and Communication Technology

At Walmart,sales,profits,and customer service have been boosted by a(n) ________ that speeds up deliveries and holds down costs throughout the system.

What is an executive support system?

When unauthorized outsiders breached Equifax Canada's data system and gained access to personal information on hundreds of Canadians,this was an example of

The 2011 Business Software Alliance estimates that software companies have sales losses of about $__________ in Canada due to software piracy.

Phishing is a tactic used to facilitate identity theft.

________ allows people in remote locations to work simultaneously on one document.

Like viruses,a Trojan horse replicates itself in multiple computers.

What does the term information technology refer to?

Microsoft Windows is an example of __ software,while Microsoft Word is an example of software.

A(n) ________ is a private network of internal websites and other sources of information available to a company's employees.

Three different product development groups at LSX Ltd.are simultaneously working from three separate locations on a product development document.They are involved in

The construction and programming of computers to imitate human thought processes is

What are the different types of information systems?

With artificial intelligence,a system can avoid repeating mistakes by "remembering" the causes of past mistakes and,when those causes reappear,adjusting or stopping until corrections are made.

The World Wide Web is a global data communication network serving millions of computers with information on a wide array of topics and providing communication flows among certain private networks.

Alice wants to know what lines of business her company should be in five years from now.What type of information system would she use to answer this question?

Sheryl inputs data on anticipated levels of sales and customer delivery requirements into a(n) ___________ in order to help her to make plant capacity decisions.