Match Each Definition to the Corresponding Term

Multiple Choice

Match each definition to the corresponding term.
-The _____ equals the revenues and benefits a customer brings to an organization,minus expenses to attract and maintain the relationship.

A) utility
B) buzz marketing
C) exchange process
D) seller's market
E) buyer's market
F) marketing myopia
G) social responsibility
H) relationship marketing
I) person marketing
J) place marketing
K) event marketing
L) organization marketing
M) interactive marketing
N) lifetime value of a customer
O) social marketing
P) one-to-one marketing
Q) strategic alliances
R) not-for-profit organizations
S) ethics
T) mobile marketing
U) wholesalers
V) transaction-based marketing