Question 1

Federal Express subcontracts its work overload to other firms during peak demand periods.

Accepted Answer

A) True 
 B)False

Question 2

An operations strategy should not impact the firm's supply chain design.

Accepted Answer

A) True 
 B)False

Question 3

Each day a firm produces 50 products worth $40 each. Raw materials cost per unit are $12. The firm uses 4 workers on an eight-hour shift earning $10 per hour each. What is the multifactor productivity ratio?

Accepted Answer

A)  1.82 
B)  0.77 
C)  3.16 
D)  0.12 
E)  2.17

Question 4

What are the three primary types of technology?

Accepted Answer

A)  product technology, process technology, and information technology 
B)  product technology, process technology, and environmental technology 
C)  product technology, process technology, and safety technology 
D)  information technology, environmental technology, and safety technology 
E)  environmental technology, information technology, and process technology

Question 5

Last week George mowed 6 lawns in two days. This week he mowed 8 lawns in three days. In which week was George more productive?

Accepted Answer

The answer of Last week George mowed 6 lawns in...

Question 6

A firm produces 1500 units per day using four workers on a five-hour shift. On average, 12% of the units produced are defective and must be scrapped. What is the labor productivity for non-defective units?

Accepted Answer

The answer of A firm produces 1500 units per day...

Question 7

Decisions regarding flow of goods and services through the facility are part of the production process structure.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following would not be considered a core competency that a company might have?

Accepted Answer

A)  a highly trained workforce 
B)  an inefficient distribution system 
C)  skills in attracting and raising capital 
D)  use of information technology 
E)  quality control techniques

Question 9

A firm uses five plants to produce its products. Output value and total input cost for last week are provided below.

Which plant was least productive last week?

Accepted Answer

A)  plant 1 
B)  plant 2 
C)  plant 3 
D)  plant 4 
E)  plant 5

Question 10

During week one, on average, the aircraft cleaning staff was able to totally clean an airplane in 45 minutes using 3 cleaners. During week two the average time to clean an aircraft went to 40 minutes with one of the cleaning staff off sick. Week two productivity changed in which direction and by how much?

Accepted Answer

The answer of During week one, on average, the aircraft...

Question 11

A machine shop produces metal brackets on two different machines. Machine 1 can produce a bracket every 10 minutes. Machine 2 can produce a bracket every 4 minutes. What is the average productivity per machine?

Accepted Answer

A)  4.3 brackets/hour 
B)  8.6 brackets/hour 
C)  10.5 brackets/hour 
D)  21.0 brackets/hour 
E)  7.0 brackets/hour

Question 12

A firm produces 500 units per day using five workers on a five-hour shift. On average, 15% of the units produced are defective and must be scrapped. What is the labor productivity for non-defective units?

Accepted Answer

A)  17 units/hour 
B)  3 units/hour 
C)  20 units/hour 
D)  85 units/hour 
E)  15 units/hour

Question 13

Describe how Southwest Airlines competes on cost.

Accepted Answer

The answer of Describe how Southwest Airlines competes on cost....

Question 14

If Joe's Diner serves 150 meals in one day using 3 kitchen staff, what is the kitchen staff daily productivity?

Accepted Answer

A)  40 meals/staff 
B)  45 meals/staff 
C)  50 meals/staff 
D)  55 meals/staff 
E)  60 meals/staff

Question 15

Productivity gains in the service sector have been much lower than that of manufacturing.

Accepted Answer

A) True 
 B)False

Question 16

Once a business strategy has been developed:

Accepted Answer

A)  service prices are established 
B)  competition must be identified 
C)  an operations strategy must be formulated 
D)  contracting with external sources must begin 
E)  insourcing will be conducted

Question 17

To provide dependability of delivery, Federal Express acquired its own fleet of airplanes.

Accepted Answer

A) True 
 B)False

Question 18

Suppose that a plant manager is only evaluated based on the partial productivity measure: output/(number of employees). If she replaces 10% of the workforce with robots (one robot per replaced worker), and output remains the same, what will be the percent change in this measure of productivity?

Accepted Answer

The answer of Suppose that a plant manager is only...

Question 19

Which of the following has used the Internet to conduct a fashion show in order to boost sales?

Accepted Answer

A)  The Gap 
B)  Eddie Bauer 
C)  Fruit of the Loom 
D)  Victoria's Secret 
E)  Sears

Question 20

A company uses two plants to produce motorcycles. Plant A produces 200 per week using 20 workers and 4 machines. Plant B produces 250 per week using 10 workers and 10 machines. Which plant is more productive?

Accepted Answer

The answer of A company uses two plants to produce...

Exam 2: Operations Strategy and Competitiveness

Federal Express subcontracts its work overload to other firms during peak demand periods.

An operations strategy should not impact the firm's supply chain design.

Each day a firm produces 50 products worth $40 each. Raw materials cost per unit are $12. The firm uses 4 workers on an eight-hour shift earning $10 per hour each. What is the multifactor productivity ratio?

What are the three primary types of technology?

Last week George mowed 6 lawns in two days. This week he mowed 8 lawns in three days. In which week was George more productive?

A firm produces 1500 units per day using four workers on a five-hour shift. On average, 12% of the units produced are defective and must be scrapped. What is the labor productivity for non-defective units?

Decisions regarding flow of goods and services through the facility are part of the production process structure.

Which of the following would not be considered a core competency that a company might have?

A firm uses five plants to produce its products. Output value and total input cost for last week are provided below. Which plant was least productive last week?

A machine shop produces metal brackets on two different machines. Machine 1 can produce a bracket every 10 minutes. Machine 2 can produce a bracket every 4 minutes. What is the average productivity per machine?

A firm produces 500 units per day using five workers on a five-hour shift. On average, 15% of the units produced are defective and must be scrapped. What is the labor productivity for non-defective units?

Describe how Southwest Airlines competes on cost.

If Joe's Diner serves 150 meals in one day using 3 kitchen staff, what is the kitchen staff daily productivity?

Productivity gains in the service sector have been much lower than that of manufacturing.

Once a business strategy has been developed:

To provide dependability of delivery, Federal Express acquired its own fleet of airplanes.

Suppose that a plant manager is only evaluated based on the partial productivity measure: output/(number of employees). If she replaces 10% of the workforce with robots (one robot per replaced worker), and output remains the same, what will be the percent change in this measure of productivity?

Which of the following has used the Internet to conduct a fashion show in order to boost sales?

A company uses two plants to produce motorcycles. Plant A produces 200 per week using 20 workers and 4 machines. Plant B produces 250 per week using 10 workers and 10 machines. Which plant is more productive?