Question 1

Nonprogrammed decisions are those reached by following established policies and procedures.

Accepted Answer

A) True 
 B)False

Question 2

What type of group decision making is used to develop consensus among a group of experts?

Accepted Answer

The answer of What type of group decision making is...

Question 3

Having production and service personnel communicate with each other to ensure quality food is ready when needed for service is an example of diagonal communication.

Accepted Answer

A) True 
 B)False

Question 4

Deciding where to open a new restaurant would be considered a(n)________ type of decision.

Accepted Answer

A) programmed 
B) nonprogrammed 
C) input 
D) transformation

Question 5

The acculturation process when individuals are absorbed in a new culture and withdraw from their former culture is termed ________.

Accepted Answer

A) separation 
B) deculturation 
C) integration 
D) assimilation

Question 6

The decision-making technique used to examine ways to reduce the amount of time people wait in line is termed ________.

Accepted Answer

A) queuing theory 
B) PERT charting 
C) game theory 
D) linear programming

Question 7

________ bargaining occurs when resources available are fixed and the negotiation focuses on what portion of the resources each will get.

Accepted Answer

The answer of ________ bargaining occurs when resources available are...

Question 8

The use of the symbols :-)to indicate a sense of happiness is an example of an ________.

Accepted Answer

A) icon 
B) emoticon 
C) chromatic 
D) acronym

Question 9

When managers make a decision under conditions of uncertainty,they:

Accepted Answer

A) have adequate information to assure results. 
B) often use probability techniques to evaluate alternatives. 
C) are faced with the possibility that several outcomes may occur. 
D) have to use their experience,judgment,and intuition to narrow the range of choices.

Question 10

Group decision making is more likely to be used for:

Accepted Answer

A) decisions with minimal risk. 
B) decisions with a higher degree of certainty. 
C) nonprogrammed decisions. 
D) programmed decisions.

Question 11

When selecting a food supplier,Jim Jones,the foodservice manager compared the dependability,price,and variety of products offered by three different suppliers.This illustrates which step in the decision-making process?

Accepted Answer

A) evaluating the decision 
B) evaluating alternatives 
C) defining the problem 
D) implementing the decision

Question 12

Managerial adaptation to the changing environment is termed balance.

Accepted Answer

A) True 
 B)False

Question 13

When a manager makes a "satisficing" decision they have made:

Accepted Answer

A) an acceptable but not optimal decision. 
B) an unacceptable and inappropriate decision. 
C) the optimal decision.

Question 14

Two-way communication differs from one-way communication in that:

Accepted Answer

A) two-way communication involves a receiver;one-way does not. 
B) two-way communication includes noise;one-way does not. 
C) two-way communication involves encoding a message;one-way does not. 
D) two-way communication includes feedback;one-way does not.

Exam 11: Decision Making, Communication, and Balance

Nonprogrammed decisions are those reached by following established policies and procedures.

What type of group decision making is used to develop consensus among a group of experts?

Having production and service personnel communicate with each other to ensure quality food is ready when needed for service is an example of diagonal communication.

Deciding where to open a new restaurant would be considered a(n) ________ type of decision.

The acculturation process when individuals are absorbed in a new culture and withdraw from their former culture is termed ________.

The decision-making technique used to examine ways to reduce the amount of time people wait in line is termed ________.

________ bargaining occurs when resources available are fixed and the negotiation focuses on what portion of the resources each will get.

The use of the symbols :-) to indicate a sense of happiness is an example of an ________.

When managers make a decision under conditions of uncertainty,they:

Group decision making is more likely to be used for:

When selecting a food supplier,Jim Jones,the foodservice manager compared the dependability,price,and variety of products offered by three different suppliers.This illustrates which step in the decision-making process?

Managerial adaptation to the changing environment is termed balance.

When a manager makes a "satisficing" decision they have made:

Two-way communication differs from one-way communication in that: