Question 1

The type of service in which food is brought to the table on platters or in bowls by the waitstaff and then passed at the table is ________ service.

Accepted Answer

A) American style 
B) counter 
C) self 
D) family style

Question 2

The primary advantage of decentralized service is:

Accepted Answer

A) uniformity of presentation. 
B) need for less supervision. 
C) decreased time between meal assembly and service. 
D) decreased number of employees needed for the service process.

Question 3

________ is the presentation of food to the customer.

Accepted Answer

The answer of ________ is the presentation of food to...

Question 4

The predominant form of service used in on-site foodservice operation is ________ service.

Accepted Answer

A) self 
B) family style 
C) cafeteria style 
D) American style

Question 5

As the time between the completion of production and the time of service increases,the options for distribution practices decrease.

Accepted Answer

A) True 
 B)False

Question 6

According to Pine and Gilmore,the realm of experience economy that provides a way to help customers enjoy themselves while eating is termed ________.

Accepted Answer

A) entertainment 
B) aestheticism 
C) education 
D) escapism

Question 7

Using microwave ovens in galley kitchens for reheating of food items might be found in foodservice operations with cook-chill food production and decentralized service.

Accepted Answer

A) True 
 B)False

Question 8

________ is a term used to describe emotion exhaustion.

Accepted Answer

The answer of ________ is a term used to describe...

Question 9

A primary concern with decentralized tray assembly is the:

Accepted Answer

A) supervision of the tray assembly process. 
B) transportation time for individual trays of food. 
C) length of time between tray assembly and service of the tray to the patient. 
D) temperature of the food at the time of service.

Question 10

Organic foods are an example of which type of authenticity?

Accepted Answer

A) natural 
B) referential 
C) original 
D) exceptional

Question 11

Foodservice employees who followed a pre-determined text when they pass meal trays have been trained using scripting.

Accepted Answer

A) True 
 B)False

Question 12

Centralized service allows for greater flexibility than decentralized service in providing for individual customer needs and in making last-minute changes.

Accepted Answer

A) True 
 B)False

Question 13

One example of cross-training would be training waitstaff to work in kitchen positions.

Accepted Answer

A) True 
 B)False

Question 14

________ assembly involves assembly of meal trays in an area separate from where it was produced.

Accepted Answer

The answer of ________ assembly involves assembly of meal trays...

Exam 7: Distribution and Service

The type of service in which food is brought to the table on platters or in bowls by the waitstaff and then passed at the table is ________ service.

The primary advantage of decentralized service is:

________ is the presentation of food to the customer.

The predominant form of service used in on-site foodservice operation is ________ service.

As the time between the completion of production and the time of service increases,the options for distribution practices decrease.

According to Pine and Gilmore,the realm of experience economy that provides a way to help customers enjoy themselves while eating is termed ________.

Using microwave ovens in galley kitchens for reheating of food items might be found in foodservice operations with cook-chill food production and decentralized service.

________ is a term used to describe emotion exhaustion.

A primary concern with decentralized tray assembly is the:

Organic foods are an example of which type of authenticity?

Foodservice employees who followed a pre-determined text when they pass meal trays have been trained using scripting.

Centralized service allows for greater flexibility than decentralized service in providing for individual customer needs and in making last-minute changes.

One example of cross-training would be training waitstaff to work in kitchen positions.

________ assembly involves assembly of meal trays in an area separate from where it was produced.