Question 1

Evaluation refers to having other people read your document or use your website and then communicate with you about its strengths and weaknesses.

Accepted Answer

A) True 
 B)False

Question 2

You work for a company that makes high-volume photocopiers for use in business settings. Your team is going to test the usability of the new repair manual for the company's Series 400 photocopier system. You are helping to write the test materials. Which of the following is an effective task to ask a user of the Series 400 repair manual to complete?

Accepted Answer

A)  Find "toner replacement" in the index. 
B)  Find the instructions for toner replacement. 
C)  Follow the instructions for toner replacement to replace the toner in this Series 400 copier. 
D)  Find every chapter that refers to "toner replacement."

Question 3

Usability refers to five aspects of a person's use of an item. What are two of these factors?

Accepted Answer

The answer of Usability refers to five aspects of a...

Question 4

Generally, it is best not to use company employees as participants in a usability test.

Accepted Answer

A) True 
 B)False

Question 5

Reviewing a document or website is the same thing as testing it.

Accepted Answer

A) True 
 B)False

Question 6

A printed form is the standard way to obtain informed consent from a test participant.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is the most important difference between observing users in a usability evaluation and observing them in a usability test?

Accepted Answer

A)  In an evaluation, the users pick the tasks they do. In a test, users are assigned tasks to do. 
B)  In an evaluation, the users pick the location. In a test, users must go wherever the usability team is. 
C)  In an evaluation, user feedback is not very important. In a test, user feedback becomes very important. 
D)  There is no important difference between observing users in an evaluation and observing them in a test.

Question 8

which type of person is NOT typically involved in a usability evaluation?

Accepted Answer

A)  subject-matter expert (SM
E)  
B)  user of the item being evaluated 
C)  informed-consent coordinator 
D)  usability expert

Question 9

What kinds of questions should a test administrator ask of a usability test participant who is unable to complete a task?

Accepted Answer

A)  closed questions 
B)  demographic questions 
C)  biased questions 
D)  leading questions

Question 10

In which one of the following pairs are the two paired techniques most similar?

Accepted Answer

A)  expert evaluation and heuristic evaluation 
B)  focus group and review 
C)  focus group and heuristic evaluation 
D)  review and usability test

Question 11

In which stage of the reviewing process are you most likely to benefit from using your word processor's outline view?

Accepted Answer

A)  revising 
B)  editing 
C)  proofreading 
D)  all three stages: revising, editing, and proofreading

Question 12

You are a technical writer for an electrical contractor. You have finished writing a draft of the procedures to be used by your company's electricians when installing gas dryers and water heaters. You have just learned that your county has updated the code that gives the allowable length of the gas-input pipe used for dryers and water heaters. What is the name of the process you will engage in when you look at your document to determine how to change it in light of the revised code?

Accepted Answer

The answer of You are a technical writer for an...

Question 13

During which phase of usability testing is it important to tabulate the information?

Accepted Answer

A)  in the first phase, preparing 
B)  in the last phase, interpreting and reporting 
C)  in the middle phase, testing 
D)  after the final phase

Question 14

what is a prototype?

Accepted Answer

The answer of what is a prototype?...

Question 15

You are a technical writer for a company that makes electrical control devices such as thermostats. You have just finished writing a draft of a document to be used by electricians who install your company's devices and by homeowners who purchase them. Now your supervisor has decided that the company should publish one document for electricians and a separate one for homeowners. What is the name of the process you will engage in when you look at your document to determine how to change it in light of the decision to make two separate documents?

Accepted Answer

The answer of You are a technical writer for a...

Question 16

What are the three main principles of usability testing?

Accepted Answer

A)  Usability testing permeates product development. 
B)  Usability testing involves studying real users as they use a product. 
C)  Usability testing replaces quality assurance testing. 
D)  Usability testing involves setting measurable goals and determining whether a product meets them. 
E)  Usability testing is essential for every document.

Question 17

One factor affecting your decision about whether to review, evaluate, or test a document is that document's relative importance. What are two other factors?

Accepted Answer

A)  subjective satisfaction 
B)  time 
C)  money 
D)  whether the document or website is written in English

Question 18

Which word best summarizes the role of a test administrator relative to a participant in a usability test?

Accepted Answer

A)  teacher 
B)  director 
C)  facilitator 
D)  contributor

Question 19

In performing usability testing, why is it a bad idea to use your own company's employees as test participants?

Accepted Answer

The answer of In performing usability testing, why is it...

Question 20

Proofreading is the process of looking again at your draft to see if your initial assumptions about your audience, purpose, and subject still pertain, then making any necessary changes.

Accepted Answer

A) True 
 B)False

Exam 13: Reviewing, Evaluating, and Testing Documents and Web Sites

Evaluation refers to having other people read your document or use your website and then communicate with you about its strengths and weaknesses.

Usability refers to five aspects of a person's use of an item. What are two of these factors?

Generally, it is best not to use company employees as participants in a usability test.

Reviewing a document or website is the same thing as testing it.

A printed form is the standard way to obtain informed consent from a test participant.

Which of the following is the most important difference between observing users in a usability evaluation and observing them in a usability test?

which type of person is NOT typically involved in a usability evaluation?

What kinds of questions should a test administrator ask of a usability test participant who is unable to complete a task?

In which one of the following pairs are the two paired techniques most similar?

In which stage of the reviewing process are you most likely to benefit from using your word processor's outline view?

During which phase of usability testing is it important to tabulate the information?

what is a prototype?

What are the three main principles of usability testing?

One factor affecting your decision about whether to review, evaluate, or test a document is that document's relative importance. What are two other factors?

Which word best summarizes the role of a test administrator relative to a participant in a usability test?

In performing usability testing, why is it a bad idea to use your own company's employees as test participants?

Proofreading is the process of looking again at your draft to see if your initial assumptions about your audience, purpose, and subject still pertain, then making any necessary changes.