Question 1

most technical communication has six characteristics. One characteristic is that technical communication helps readers solve problems. Which of the following is another characteristic of technical communication?

Accepted Answer

A)  Technical communication reflects an organization's goals and culture. 
B)  Technical communication uses technical vocabulary as often as possible. 
C)  Technical communication strives to both entertain and educate readers. 
D)  Technical communication is most often aimed at a general audience rather than at a particular audience.

Question 2

As used in Chapter 1, what does accessibility mean?

Accepted Answer

The answer of As used in Chapter 1, what does...

Question 3

Most technical documents are produced by professional technical communicators working alone.

Accepted Answer

A) True 
 B)False

Question 4

Chapter 1 identifies common reasons for creating technical documents. Which reason in the following list is NOT mentioned in the chapter?

Accepted Answer

A)  to help others carry out a task 
B)  to change attitudes about a technology or an issue 
C)  to establish common knowledge in the marketplace 
D)  to help others make a decision

Question 5

people who are good at communicating in the workplace possess four skills and abilities, including the abilities to write clearly, solve problems, and analyze information. Which of the following is the fourth ability?

Accepted Answer

A)  the ability to perform research 
B)  the ability to perform as a speaker 
C)  punctuality 
D)  efficiency

Question 6

Technical communication involves knowing where to find trustworthy information.

Accepted Answer

A) True 
 B)False

Question 7

When creating a technical document, you often have to make compromises. Which of these is an example of a compromise related to communication?

Accepted Answer

A)  Your boss tells you to create the document in English and Spanish, so you do. 
B)  You would prefer to create separate instruction sheets in English and Spanish, but you create one sheet giving instructions in both languages to save on printing costs. 
C)  Your audience is not made up of technical experts, so you use common words in place of technical vocabulary. 
D)  You place paper copies of your document in the boxes carrying your products, and you post electronic copies online.

Question 8

Which quality in the list below is evident in the revised version of the following paragraph?
Original: During our monthly meeting last month, we all came to the conclusion that overtime procedures are inadequate and that new procedures need to be initiated. I discussed this problem with our chief accountant, who was sympathetic and agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday afternoon.
Revision: During last month's meeting, we concluded that our overtime procedures need revision. Our chief accountant has agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday.

Accepted Answer

A)  conciseness 
B)  accuracy 
C)  comprehensiveness 
D)  correctness

Question 9

What is a technical communicator?

Accepted Answer

The answer of What is a technical communicator?...

Question 10

For most employers, communication skills are less important than technical knowledge.

Accepted Answer

A) True 
 B)False

Question 11

Chapter 1 lists a variety of examples of workplace communication. Name four of them.

Accepted Answer

The answer of Chapter 1 lists a variety of examples...

Question 12

Which of these is a quality shown by a successful workplace communicator?

Accepted Answer

A)  keeping new information about your field to yourself 
B)  prioritizing your own needs 
C)  displaying emotional intelligence 
D)  sharing proprietary information openly

Question 13

Why is the ability to prioritize and respond quickly more valuable in the contemporary workplace than ever before?

Accepted Answer

The answer of Why is the ability to prioritize and...

Question 14

Chapter 1 identifies skills and qualities shared by successful workplace communicators. Which of the following is NOT on this list?

Accepted Answer

A)  ability to perform research 
B)  ability to write code 
C)  ability to analyze information 
D)  ability to solve problems

Question 15

As used in Chapter 1, what does correctness mean?

Accepted Answer

The answer of As used in Chapter 1, what does...

Question 16

One basic purpose of design features is to create a positive impression with a document. What is one other purpose mentioned in Chapter 1?

Accepted Answer

The answer of One basic purpose of design features is...

Question 17

Social-media posts such as tweets can be examples of technical documents.

Accepted Answer

A) True 
 B)False

Question 18

Chapter 1 lists six defining characteristics of technical communication. One characteristic is that technical communication addresses particular readers. What are three other characteristics mentioned in the chapter?

Accepted Answer

The answer of Chapter 1 lists six defining characteristics of...

Question 19

Technical communication primarily involves those whose main job is to produce documentation such as reports and manuals.

Accepted Answer

A) True 
 B)False

Question 20

When you are communicating technical information on the job, your audience tends to be the same every time.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction to Technical Communication

most technical communication has six characteristics. One characteristic is that technical communication helps readers solve problems. Which of the following is another characteristic of technical communication?

As used in Chapter 1, what does accessibility mean?

Most technical documents are produced by professional technical communicators working alone.

Chapter 1 identifies common reasons for creating technical documents. Which reason in the following list is NOT mentioned in the chapter?

people who are good at communicating in the workplace possess four skills and abilities, including the abilities to write clearly, solve problems, and analyze information. Which of the following is the fourth ability?

Technical communication involves knowing where to find trustworthy information.

When creating a technical document, you often have to make compromises. Which of these is an example of a compromise related to communication?

What is a technical communicator?

For most employers, communication skills are less important than technical knowledge.

Chapter 1 lists a variety of examples of workplace communication. Name four of them.

Which of these is a quality shown by a successful workplace communicator?

Why is the ability to prioritize and respond quickly more valuable in the contemporary workplace than ever before?

Chapter 1 identifies skills and qualities shared by successful workplace communicators. Which of the following is NOT on this list?

As used in Chapter 1, what does correctness mean?

One basic purpose of design features is to create a positive impression with a document. What is one other purpose mentioned in Chapter 1?

Social-media posts such as tweets can be examples of technical documents.

Chapter 1 lists six defining characteristics of technical communication. One characteristic is that technical communication addresses particular readers. What are three other characteristics mentioned in the chapter?

Technical communication primarily involves those whose main job is to produce documentation such as reports and manuals.

When you are communicating technical information on the job, your audience tends to be the same every time.