Multiple Choice
Which of the following types of call does the medical assistant usually NOT handle without taking a message?
A) Requests to schedule appointments
B) Billing inquiries
C) Requests for results of laboratory tests or diagnostic procedures
D) Requests for directions to the office
Correct Answer:

Verified
Correct Answer:
Verified
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Q10: What should the medical assistant do as
Q11: If a patient calls to request a
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