What Should the Medical Assistant Do as Follow-Up If a Patient

Multiple Choice

What should the medical assistant do as follow-up if a patient calls to request laboratory results?

A) If a paper medical record system is used, find the medical record and attach the message to the record.
B) Review the laboratory results and write them on the message slip.
C) Call the patient back if laboratory results are normal to avoid bothering the physician.
D) Enter a note in the patient's medical record to state that the patient telephoned requesting laboratory results.