Multiple Choice
When should the medical assistant make a personal telephone call if he or she is at work at a medical office?
A) Whenever there are a few free minutes
B) At any time when the physician is not in the office
C) During a scheduled break or lunch period
D) When the medical assistant can be sure that someone is available to cover his or her duties
Correct Answer:

Verified
Correct Answer:
Verified
Q20: When a patient calls to request a
Q22: Identify techniques for overcoming communication barriers
Q23: Qualities such as friendliness and concern or
Q24: How can the medical assistant take telephone
Q26: Which of the following should always be
Q27: When a patient asks to speak to
Q28: Discuss the role of assertiveness in effective
Q29: Identify styles and types of verbal communication
Q30: Recognize communication barriers
Q46: Medical Office Business Procedures/Management