Question 1

Conflict that occurs within an individual and usually involves some form of goal,cognitive,or affective conflict is known as:

Accepted Answer

A)   conflict ambiguity
B)   interpersonal conflict
C)   intrapersonal conflict
D)   role conflict C

Question 2

During a training seminar on conflict management,Max states: "In a conflict situation I feel that it's only fair to have some give and take.As long as both people are reasonable,it's usually possible to identify a solution that satisfies the most critical needs on each side." Max seems to be endorsing the ____ conflict handling style.

Accepted Answer

A)   avoiding
B)   collaborating
C)   accommodating
D)   compromising D

Question 3

Family-run businesses can be especially prone to:

Accepted Answer

A)   intragroup conflict
B)   intrapersonal conflict
C)   role ambiguity
D)   person-role conflict A

Question 4

Bryan is offered two similar high paying job (which he desires).Bryan probably is experiencing avoidance-avoidance conflict.

Accepted Answer

A) True 
 B)False

Question 5

Interrole conflict occurs when roles are incompatable with a person,s values and attitude.

Accepted Answer

A) True 
 B)False

Question 6

Explain the manner in which role conflict and ambiguity might increase or decrease for you personally during your first two years of employment after receiving the degree on which you are currently working.Assume that you obtain your "ideal job" in your "ideal" organization,and specify the nature of your assigned tasks and responsibilities as well as any presumed changes in them over time.Clarify the specifics of these and any other assumptions that you make in developing your answer.

Accepted Answer

The answer of Explain the manner in which role conflict...

Question 7

Negotiation is a process by which a third party helps two or more other parties resolve one or more conflicts.

Accepted Answer

A) True 
 B)False

Question 8

Conflict management refers solely to negotiation strategies that are designed to avoid unnecessary conflict and reduce or resolve excessive conflict.

Accepted Answer

A) True 
 B)False

Question 9

In family businesses,siblings can have volatile and complex family relationships.

Accepted Answer

A) True 
 B)False

Question 10

In the Across Cultures Competency: "Business Negotiations in Germany and Italy," it is suggested that Germans are very whimsical and emotional negotiators.

Accepted Answer

A) True 
 B)False

Question 11

Negotiators from the U.S.are more likely than Japanese to use a formal style in negotiations.

Accepted Answer

A) True 
 B)False

Question 12

____ occurs when two or more individuals perceive that their attitudes,behaviors,or preferred goals are in opposition.

Accepted Answer

A)   Conflict management
B)   Attitudinal structuring
C)   Interpersonal conflict
D)   Intrapersonal conflict

Question 13

One of the features that require tailoring to across culture negotiations is developing relationships.A major concern is to balance the relationship and:

Accepted Answer

A)   managing issues
B)   process time
C)   communication
D)   deal orientations

Question 14

When negotiating across cultures,you must be prepared to learn about the cultures and assumptions of the negotiators,but also to appreciate their cultural values and practices.

Accepted Answer

A) True 
 B)False

Question 15

What source of intergroup conflict is present when workers in the sales department set goals to satisfy a variety of customer requests and the manufacturing department sets goals to have long production runs with little variety to maximize efficiency?

Accepted Answer

A)   perceived differentiation
B)   perceived goal incompatibility
C)   task interdependency
D)   perceived limited resources

Question 16

There may be five primary levels of conflict present in organizations: interpersonal,intrapersonal,intragroup,intergroup and internal.

Accepted Answer

A) True 
 B)False

Question 17

A person with the forcing conflict-management style might says something like,"I usually hold onto my solution to a problem after the controversy starts."

Accepted Answer

A) True 
 B)False

Question 18

Negotiators from ____ are more likely than those from the United States to use a formal style in negotiations.

Accepted Answer

A)   Germany
B)   Japan
C)   both of these
D)   neither of these

Question 19

The accommodating style refers to cooperative and unassertive behaviors;individuals using this style may be perceived as weak and submissive.

Accepted Answer

A) True 
 B)False

Question 20

The collaborating style of conflict handling refers to a high level of cooperative and assertive behaviors.

Accepted Answer

A) True 
 B)False

Exam 13: Managing Conflict and Negotiating Effectively

Conflict that occurs within an individual and usually involves some form of goal,cognitive,or affective conflict is known as:

Family-run businesses can be especially prone to:

Bryan is offered two similar high paying job (which he desires).Bryan probably is experiencing avoidance-avoidance conflict.

Interrole conflict occurs when roles are incompatable with a person,s values and attitude.

Negotiation is a process by which a third party helps two or more other parties resolve one or more conflicts.

Conflict management refers solely to negotiation strategies that are designed to avoid unnecessary conflict and reduce or resolve excessive conflict.

In family businesses,siblings can have volatile and complex family relationships.

In the Across Cultures Competency: "Business Negotiations in Germany and Italy," it is suggested that Germans are very whimsical and emotional negotiators.

Negotiators from the U.S.are more likely than Japanese to use a formal style in negotiations.

____ occurs when two or more individuals perceive that their attitudes,behaviors,or preferred goals are in opposition.

One of the features that require tailoring to across culture negotiations is developing relationships.A major concern is to balance the relationship and:

When negotiating across cultures,you must be prepared to learn about the cultures and assumptions of the negotiators,but also to appreciate their cultural values and practices.

What source of intergroup conflict is present when workers in the sales department set goals to satisfy a variety of customer requests and the manufacturing department sets goals to have long production runs with little variety to maximize efficiency?

There may be five primary levels of conflict present in organizations: interpersonal,intrapersonal,intragroup,intergroup and internal.

A person with the forcing conflict-management style might says something like,"I usually hold onto my solution to a problem after the controversy starts."

Negotiators from ____ are more likely than those from the United States to use a formal style in negotiations.

The accommodating style refers to cooperative and unassertive behaviors;individuals using this style may be perceived as weak and submissive.

The collaborating style of conflict handling refers to a high level of cooperative and assertive behaviors.