Question 1

All of the following are examples of underlying attitudes involving stereotypical false assumptions except:

Accepted Answer

A)  expressed discomfort with the dominant group's values is perceived as oversensitivity by minority groups 
B)  equal treatment means the same treatment 
C)  diversity poses a threat to the organization's effective functioning 
D)  all of these are examples

Question 2

Among the following factors,____ is an example of the context factor as an influence on team effectiveness.

Accepted Answer

A)  organizational rewards 
B)  cohesiveness 
C)  member roles 
D)  group size

Question 3

In the appropriate order,the stages of development that teams often go through are:

Accepted Answer

A)  forming,storming,norming,performing,adjourning 
B)  forming,performing,storming,norming,adjourning 
C)  storming,forming,norming,performing,adjourning 
D)  forming,norming,performing,storming,adjourning

Question 4

_____is the dimension of team empowerment that refers to the extent to which its members perceive the team as being effective.

Accepted Answer

A)  Potency 
B)  Autonomy 
C)  Impact 
D)  Meaningfulness

Question 5

According to Learning From Experience: Boeing's Development of Teams and Their Leaders,minutes before his plane went down over the glaciers of southeast Alaska,the captain was

Accepted Answer

A)  was poking fun at his new first officer 
B)  flying too high and too fast 
C)  eager to land before his favorite snack bar closed 
D)  all of these

Question 6

When group members make statements such as "No one can stop us now" or "The other team has a bunch of jerks," it's likely that members are suffering from the groupthink characteristic of:

Accepted Answer

A)  self-censorship 
B)  indirect pressure 
C)  illusion of invulnerability 
D)  illusion of unanimity

Question 7

_____is the dimension of team empowerment that refers to the extent to which its members perceive the team as experiencing a sense of importance and significance.

Accepted Answer

A)  Impact 
B)  Autonomy 
C)  Potency 
D)  Meaningfulness

Question 8

A small number of people with complementary skills and knowledge who are committed to common performance goals and interacting relationships for which they hold themselves mutually accountable is referred to as a:

Accepted Answer

A)  dialectic group 
B)  group 
C)  team 
D)  friendship group

Question 9

A(n)____ is an individual whose influence in a team grows over time and usually reflects a unique ability to help the team reach its goals.

Accepted Answer

A)  formal leader 
B)  informal leader 
C)  hot leader 
D)  virtual leader

Question 10

All of the following are conditions under which team members are most likely to enforce norms except:

Accepted Answer

A)  the norms aid in group survival and provide benefits 
B)  the norms help avoid embarrassing interpersonal problems 
C)  the norms parallel rules developed by management 
D)  the norms simplify and make predictable the behaviors expected of members

Question 11

All of the following statements about virtual teams are true except:

Accepted Answer

A)  Functional,problem-solving,cross-functional,and even self-managed teams may operate as virtual teams. 
B)  Virtual teams primarily work across distance,time,and organizational boundaries. 
C)  The core features of a virtual team are goals,people,and links. 
D)  In order to function,virtual teams require complex information technology,including desktop videoconferencing systems,collaborative software systems,and Internet/intranet systems.

Question 12

Lori was hoping to join a group at work and was thrilled when her efforts were accepted by the group members.Lori might classify the group as a ____ group.

Accepted Answer

A)  open 
B)  task 
C)  friendship 
D)  nice

Question 13

To promote effectiveness,leaders should strive to attain all of the following characteristics in their teams except:

Accepted Answer

A)  communicate freely among themselves 
B)  members are willing to receive help from one another and to give help to one another 
C)  members are able to diagnose individual and group processes and improve their own and the group's functioning 
D)  all of these are desirable characteristics that leaders should promote in teams

Question 14

A five member team in the marketing department was developing a marketing plan for a new product.At one point,when the team was trying to make a relatively insignificant decision,they got bogged down for almost 10 minutes because nobody had a necessary piece of information.Finally,Franz,one of the members,suggested that they move on to another topic and come back to the decision in question the following day,when someone could bring the necessary information.In this case,Franz was engaging in ____ behavior.

Accepted Answer

A)  encouraging 
B)  coordinating 
C)  initiating 
D)  information seeking

Question 15

Discuss the three broad categories of technologies often used in the operation of virtual teams (desktop videoconferencing systems,collaborative software systems,and Internet/intranet systems)and how you would use each to enhance the effectiveness of a global virtual team.

Accepted Answer

The answer of Discuss the three broad categories of technologies...

Question 16

Teams without strong fault lines:

Accepted Answer

A)  are aware of fewer issues 
B)  propose less novel actions 
C)  perceive issues in different and deeper ways 
D)  engage in more destructive conflict

Question 17

Which of the following is considered a common type of team used in contemporary organizations?

Accepted Answer

A)  problem-solving teams 
B)  functional teams 
C)  self-managed teams 
D)  all of these are considered among the most common types of team

Question 18

Anita,who has just been appointed Chair of a committee with 6 members,should probably place ____ emphasis on the use of formal rules and procedures in order to be effective.

Accepted Answer

A)  high 
B)  moderate to high 
C)  moderate to low 
D)  low

Question 19

Katie is the head of the accounting department at Impressions Ltd.She wants to use a team to handle accounts receivable on a daily basis.In order to perform this work in an efficient and effective way,she should probably create a:

Accepted Answer

A)  virtual team 
B)  cross-functional team 
C)  problem-solving team 
D)  functional team

Question 20

Special challenges of global virtual teams include all of the following except:

Accepted Answer

A)  organizational synergy 
B)  cultural differences 
C)  language differences 
D)  time differences

Exam 12: Developing and Leading Teams: Part B