Question 1

Which of the following questions should a communication plan answer?

Accepted Answer

A) What is performance management? 
B) How does performance management fit in our strategy? 
C) What are my responsibilities? 
D) All of the above

Question 2

When an employee questions an administrative issue,he/she is questioning what?

Accepted Answer

The answer of When an employee questions an administrative issue,he/she...

Question 3

Choose the evaluation method below that measures how well managers are managing the performance discussion meetings:

Accepted Answer

A) Quality of information 
B) Quality of performance discussion meeting 
C) System satisfaction 
D) Overall cost/benefit ratio

Question 4

In order to minimize intentional errors,we must focus on the rater's __________.

Accepted Answer

A) personality 
B) area of expertise 
C) motivation 
D) position in the company

Question 5

Organizations often do a poor job of measuring the effectiveness of their performance management systems.Please list and describe five of the indicators i.e. ,measures used to monitor and evaluate the effectiveness of a performance management system.When or how often should such evaluations take place?

Accepted Answer

The answer of Organizations often do a poor job of...

Question 6

Which of the following is NOT included in the implementation of a performance management system?

Accepted Answer

A) Communication plan 
B) Appeals process 
C) Recruitment event 
D) Pilot testing

Question 7

What is the purpose of pilot testing a new performance management system?

Accepted Answer

A) To identify employees who are resistant to the change 
B) To identify problems with the system before it is implemented system-wide 
C) To identify supervisors who are not able to rate employees properly 
D) To identify subordinates who should be terminated immediately

Question 8

Choose the evaluation method below that measures the perceptions of the system's users:

Accepted Answer

A) Quality of information 
B) Quality of performance discussion meeting 
C) System satisfaction 
D) Overall cost/benefit ratio

Question 9

Frame of reference training involves discussing the dimensions for each scale tobe used,including the types of behaviors that illustrate the various performance levels;then,participants are asked to evaluate a sample of employee performance,and they discuss how well they did.

Accepted Answer

A) True 
 B)False

Question 10

Performance management PM)systems that are not implemented from best practices will nonetheless be improved with the use of online components.

Accepted Answer

A) True 
 B)False

Question 11

Selective retention is a tendency to remember only those pieces of information with which we already agree.

Accepted Answer

A) True 
 B)False

Question 12

________________ is the strategy used to gain support for a performance system that recommends creating documentation and making it available online.

Accepted Answer

A) Provide facts and conclusions 
B) Put it in writing 
C) Strike first 
D) Say it and then say it again

Question 13

To reduce biases in accepting the communication plan,only use one channel of communication when delivering the message.

Accepted Answer

A) True 
 B)False

Question 14

Selective retention refers to:

Accepted Answer

A) The tendency to remember only those pieces of information that were presented first 
B) The tendency to remember only those pieces of information that were presented last 
C) The tendency to remember only those pieces of information which support one's current beliefs 
D) The tendency to remember only those pieces of information that are presented by a person the listener likes

Exam 7: Implementing a Performance Management System

Which of the following questions should a communication plan answer?

When an employee questions an administrative issue,he/she is questioning what?

Choose the evaluation method below that measures how well managers are managing the performance discussion meetings:

In order to minimize intentional errors,we must focus on the rater's __________.

Which of the following is NOT included in the implementation of a performance management system?

What is the purpose of pilot testing a new performance management system?

Choose the evaluation method below that measures the perceptions of the system's users:

Frame of reference training involves discussing the dimensions for each scale tobe used,including the types of behaviors that illustrate the various performance levels;then,participants are asked to evaluate a sample of employee performance,and they discuss how well they did.

Performance management PM)systems that are not implemented from best practices will nonetheless be improved with the use of online components.

Selective retention is a tendency to remember only those pieces of information with which we already agree.

________________ is the strategy used to gain support for a performance system that recommends creating documentation and making it available online.

To reduce biases in accepting the communication plan,only use one channel of communication when delivering the message.

Selective retention refers to: