Question 1

Personal written communication is generally carried out through internal correspondence to or among the project team and external correspondence to the customer or others external to the firm, such as subcontractors.

Accepted Answer

A) True 
 B)False

Question 2

The project manager should practice, practice, practice.

Accepted Answer

A) True 
 B)False

Question 3

Project team members need to be reactive in providing communication with other team members and the project manager to get and give information after something has happened in the project.

Accepted Answer

A) True 
 B)False

Question 4

When communicating verbally, a person must be careful not to use remarks, words, or phrases that can be construed to be sexist, racist, prejudicial, or offensive.

Accepted Answer

A) True 
 B)False

Question 5

The timing of verbal communication is also very important.

Accepted Answer

A) True 
 B)False

Question 6

The primary purposes of a __________ are to inform, to identify problems, and to identify action items.

Accepted Answer

A)  project status review meeting 
B)  problem-solving meeting 
C)  design review meeting 
D)  post-project evaluation meeting

Question 7

A preliminary _________ when the contractor has completed the initial conceptual specifications, drawings, or flowcharts. The purpose of this preliminary design review meeting is to get the customer's agreement.

Accepted Answer

A)  project status review meetings 
B)  problem-solving meetings 
C)  design review meetings 
D)  post-project evaluation meetings

Question 8

Written reports are _____ verbal reports in communicating information about a project.

Accepted Answer

A)  just as important as 
B)  not as important as 
C)  more important than 
D)  less effective than

Question 9

The project final report is usually a summary of the project.

Accepted Answer

A) True 
 B)False

Question 10

Sum up your points on a particular item before moving on to the next item on your outline.

Accepted Answer

A) True 
 B)False

Question 11

Body language can be used not only by the person talking, but also by the listener, as a way of providing feedback to the person talking.

Accepted Answer

A) True 
 B)False

Question 12

Verbal communication provides a forum for discussion, clarification, understanding, and immediate feedback.

Accepted Answer

A) True 
 B)False

Question 13

Verbal communication should be straightforward and unambiguous.

Accepted Answer

A) True 
 B)False

Question 14

Distribute an agenda well in advance of the project meeting.

Accepted Answer

A) True 
 B)False

Question 15

At the end of the meeting, the meeting attendees should evaluate the meeting process.

Accepted Answer

A) True 
 B)False

Question 16

Expect a bit of nervousness; all speakers experience it.

Accepted Answer

A) True 
 B)False

Question 17

________, where each participant is connected using their own personal computer and webcam, is another tool used to conduct live meetings over the Internet.

Accepted Answer

A)  Document management systems 
B)  Groupware 
C)  Cell phones 
D)  Web videoconferencing

Question 18

The summary document should be concise and kept to one page if possible and it should confirm decisions that were made and list the action items, including who is responsible, the estimated completion date, and expected deliverables.

Accepted Answer

A) True 
 B)False

Question 19

Personal verbal communication can take place face-to-face, via telephone, voicemail, or videoconferencing.

Accepted Answer

A) True 
 B)False

Question 20

The project manager should summarize the meeting results at the end of the meeting.

Accepted Answer

A) True 
 B)False

Exam 12: Project Communication and Documentation

Personal written communication is generally carried out through internal correspondence to or among the project team and external correspondence to the customer or others external to the firm, such as subcontractors.

The project manager should practice, practice, practice.

Project team members need to be reactive in providing communication with other team members and the project manager to get and give information after something has happened in the project.

When communicating verbally, a person must be careful not to use remarks, words, or phrases that can be construed to be sexist, racist, prejudicial, or offensive.

The timing of verbal communication is also very important.

The primary purposes of a __________ are to inform, to identify problems, and to identify action items.

A preliminary _________ when the contractor has completed the initial conceptual specifications, drawings, or flowcharts. The purpose of this preliminary design review meeting is to get the customer's agreement.

Written reports are _____ verbal reports in communicating information about a project.

The project final report is usually a summary of the project.

Sum up your points on a particular item before moving on to the next item on your outline.

Body language can be used not only by the person talking, but also by the listener, as a way of providing feedback to the person talking.

Verbal communication provides a forum for discussion, clarification, understanding, and immediate feedback.

Verbal communication should be straightforward and unambiguous.

Distribute an agenda well in advance of the project meeting.

At the end of the meeting, the meeting attendees should evaluate the meeting process.

Expect a bit of nervousness; all speakers experience it.

________, where each participant is connected using their own personal computer and webcam, is another tool used to conduct live meetings over the Internet.

The summary document should be concise and kept to one page if possible and it should confirm decisions that were made and list the action items, including who is responsible, the estimated completion date, and expected deliverables.

Personal verbal communication can take place face-to-face, via telephone, voicemail, or videoconferencing.

The project manager should summarize the meeting results at the end of the meeting.