As Part of Refreshing Her Memory on Operations Management, Catrina

Multiple Choice

As part of refreshing her memory on operations management, Catrina analyzes value chains, and the requirements that are necessary for adopting a successful value chain strategy. She recognizes that the main goal of managing a value chain is to _________________.

A) meet and exceed customers' needs
B) improve the profit situation of the company
C) make investors and owners happy
D) ensure trained and knowledgeable employees
E) implement the most up-to-date technology available