Which of the Following Strategies and Skills Are Effective When

Multiple Choice

Which of the following strategies and skills are effective when you need to and should say "no" to someone?

A) Use assertive words but passive nonverbal communication.
B) Don't say "yes" or "no" until you hear and understand a specific request
C) Ask permission to say "no," such as "Will you be upset if I don't do this?"
D) Anticipate the person's request before you hear the question,so you can stop him or her from asking.
E) Avoid saying "no" if the other person won't like your answer.