Question 1

_______________ is an expression of regret or sorrow for having done something or for something that has happened.

Accepted Answer

A)  excuse 
B)  disclaimer 
C)  apology 
D)  rationalization

Question 2

When Phil said, "I don't have anything against the protesters, but…", he was using feedforward in order to

Accepted Answer

A)  altercast. 
B)  disclaim. 
C)  preview the message. 
D)  open the channels of communication.

Question 3

Madison gets annoyed because her friend Susannah forwards to her every chain e-mail that lands in her inbox. Madison needs to tell Susannah to stop violating the maxim of

Accepted Answer

A)  quality. 
B)  quantity. 
C)  manner. 
D)  relation.

Question 4

Which of the following is NOT true about small talk?

Accepted Answer

A)  It is always brief. 
B)  It serves an important purpose. 
C)  Most topics are innocuous. 
D)  Topics often grow out of the context.

Question 5

When Reggie told his instructor, "I need you to give me a makeup test" he was violating the maxim of

Accepted Answer

A)  generosity. 
B)  tact. 
C)  approbation. 
D)  agreement.

Question 6

Slips of the tongue do not count as self-disclosure.

Accepted Answer

A) True 
 B)False

Question 7

"You look a lot better today than you usually do" is an example of a compliment.

Accepted Answer

A) True 
 B)False

Question 8

Michelle frequently exaggerates and/or leaves out important information when talking to her parents. She is violating the maxim of manner.

Accepted Answer

A) True 
 B)False

Question 9

"I'm sorry I made you mad. If you wouldn't nag at me all the time, then I wouldn't get angry so much. I have a lot of pressure on me right now at work and your nagging just sent me over the top. Don't blow this out of proportion. Come on now, I said I was sorry. Why can't you get over it?"

Accepted Answer

The answer of "I'm sorry I made you mad. If...

Question 10

The _____________ serves as a type of interpersonal glue because it helps relate to another person with positiveness and immediacy.

Accepted Answer

A)  compliment 
B)  excuse 
C)  apology 
D)  disclaimer

Question 11

The order of the five steps in the five-step model of conversation is: opening, feedback, business, feedforward, and closing.

Accepted Answer

A) True 
 B)False

Question 12

Explain the rewards and dangers of self-disclosure and list the guidelines for self-disclosing to others.

Accepted Answer

The answer of Explain the rewards and dangers of self-disclosure...

Question 13

When giving advice, it is effective to use "should statements."

Accepted Answer

A) True 
 B)False

Question 14

There are four stages in every conversation.

Accepted Answer

A) True 
 B)False

Question 15

When being praised for his role in diffusing a crisis, the department leader shrugged off responsibility for his success, saying that other factors played a role. This is an example of the maxim of

Accepted Answer

A)  relation. 
B)  quality. 
C)  self-denigration. 
D)  manner.

Question 16

Which of the following statements about the influences on self-disclosure is NOT true?

Accepted Answer

A)  Highly sociable people disclose more. 
B)  You are more likely to self-disclose favorable information. 
C)  Americans in general self-disclose more than people in Japan and Germany. 
D)  In initial encounters, women tend to self-disclose more intimately than men.

Question 17

When giving a compliment, it is important to use moderation.

Accepted Answer

A) True 
 B)False

Question 18

Direct opening lines are least preferred by men and women.

Accepted Answer

A) True 
 B)False

Question 19

Lauren gets frustrated when talking to Bert because he always seems to go off on different topics. Bert could be classified as a

Accepted Answer

A)  monologist. 
B)  detour taker. 
C)  story teller. 
D)  egotist.

Question 20

The _______________ explains why one person's self-disclosure often leads to the self-disclosure of the other person.

Accepted Answer

A)  self-fulfilling prophecy 
B)  social presence theory 
C)  dyadic effect 
D)  back-channeling theory

Exam 8: Conversational Messages

_______________ is an expression of regret or sorrow for having done something or for something that has happened.

When Phil said, "I don't have anything against the protesters, but…", he was using feedforward in order to

Madison gets annoyed because her friend Susannah forwards to her every chain e-mail that lands in her inbox. Madison needs to tell Susannah to stop violating the maxim of

Which of the following is NOT true about small talk?

When Reggie told his instructor, "I need you to give me a makeup test" he was violating the maxim of

Slips of the tongue do not count as self-disclosure.

"You look a lot better today than you usually do" is an example of a compliment.

Michelle frequently exaggerates and/or leaves out important information when talking to her parents. She is violating the maxim of manner.

"I'm sorry I made you mad. If you wouldn't nag at me all the time, then I wouldn't get angry so much. I have a lot of pressure on me right now at work and your nagging just sent me over the top. Don't blow this out of proportion. Come on now, I said I was sorry. Why can't you get over it?"

The _____________ serves as a type of interpersonal glue because it helps relate to another person with positiveness and immediacy.

The order of the five steps in the five-step model of conversation is: opening, feedback, business, feedforward, and closing.

Explain the rewards and dangers of self-disclosure and list the guidelines for self-disclosing to others.

When giving advice, it is effective to use "should statements."

There are four stages in every conversation.

When being praised for his role in diffusing a crisis, the department leader shrugged off responsibility for his success, saying that other factors played a role. This is an example of the maxim of

Which of the following statements about the influences on self-disclosure is NOT true?

When giving a compliment, it is important to use moderation.

Direct opening lines are least preferred by men and women.

Lauren gets frustrated when talking to Bert because he always seems to go off on different topics. Bert could be classified as a

The _______________ explains why one person's self-disclosure often leads to the self-disclosure of the other person.