Question 1

Which of the following is not an advantage of an operations blueprint?

Accepted Answer

A) The operations blueprint standardizes activities. 
B) The operations blueprint helps evaluate personnel needs. 
C) The operations blueprint determines space needs. 
D) The operations blueprint isolates weak or failure-prone operations components.

Question 2

Board members of public corporations can be liable for their actions that may result in the loss in value of the retailer's stock.To cover this potential loss,retailers typically provide them with _____ insurance.

Accepted Answer

A) property damage 
B) directors' and officers' liability 
C) public liability 
D) workers' compensation

Question 3

Which of the following energy management strategies is most likely to have a negative impact on a retailer's atmosphere?

Accepted Answer

A) centrally managing lighting levels by each department by time of day to better reflect outside lighting conditions 
B) replacing an older central air-conditioning system with a new efficient unit that requires 150 tons less capacity 
C) installing high efficiency fluorescent bulbs in place of incandescent light bulbs 
D) raising the temperature thermostat from 72 degrees in the summer to 74 degrees

Question 4

A retailer is concerned about such issues as tradeoffs between faster delivery times from suppliers and higher shipping costs and support from suppliers in storing merchandise.These issues concern _____.

Accepted Answer

A) store security 
B) inventory management 
C) crisis management 
D) outsourcing

Question 5

Prototype stores are often used in conjunction with micromerchandising.

Accepted Answer

A) True 
 B)False

Question 6

An advantage of the use of a wireless scanner in conjunction with a radio frequency identification tag (RFID)over a Universal Product Code (UPC)is its _____.

Accepted Answer

A) ability to scan a package without lifting it 
B) tie-in to speech recognition 
C) lower hardware costs 
D) lower software costs

Question 7

A comprehensive store security program needs to address both personal security and merchandise security.

Accepted Answer

A) True 
 B)False

Question 8

What percent of retail transactions are by either credit or debit card?

Accepted Answer

A) 10 
B) 15 
C) 25 
D) 50

Question 9

The opposite of extreme employee specialization is _____.

Accepted Answer

A) job standardization 
B) self-service merchandising 
C) automation 
D) cross-training

Question 10

Highly centralized management and strict operating procedures for each phase of business characterize _____.

Accepted Answer

A) mass merchandising 
B) rationalized retailing 
C) positioned retailing 
D) risk-minimization retailing

Question 11

A retailer shifting from a retailer-based credit card system to a bank-based credit card system illustrates _____.

Accepted Answer

A) resizing 
B) self-service operations 
C) downsizing 
D) outsourcing

Question 12

The use of prototype stores is commonly associated with _____.

Accepted Answer

A) fast-food outlets 
B) no form of retailing 
C) independent retailers 
D) branches of department stores

Question 13

Which of the following does not contribute to the difficulty in planning personnel utilization in retailing?

Accepted Answer

A) high employee turnover 
B) self-service merchandising 
C) inflexibility due to union issues 
D) large shifts in demand due to seasonality

Question 14

A listing and sequencing of interrelated tasks that must be performed by several retail personnel to assure that a retail service is efficiently and effectively performed is an important part of a(n)_____.

Accepted Answer

A) operations blueprint 
B) job standardization analysis 
C) workload forecast 
D) cross-training analysis

Question 15

Which of these is a not a major advantage of cross-training?

Accepted Answer

A) the ability to shift employees during peak sales periods 
B) lower employee boredom 
C) lower overall staffing needs during peak sales periods 
D) lower overall personnel training costs

Question 16

Job standardization and cross-training are techniques designed to increase personnel flexibility.

Accepted Answer

A) True 
 B)False

Question 17

A firm cannot improve employee productivity through self-service merchandising.

Accepted Answer

A) True 
 B)False

Question 18

To the extent possible,each retail employee should have clear performance standards and be accountable for attaining them.

Accepted Answer

A) True 
 B)False

Question 19

The standardization of retail operations is often associated with the use of _____.

Accepted Answer

A) participatory management 
B) decentralized decision making 
C) unionization by employees 
D) prototype stores

Question 20

A retailer can encourage long-term employment by _____.

Accepted Answer

A) using job standardization 
B) adhering to a promotion-from-within philosophy 
C) utilizing self-service facilities 
D) utilizing a Theory X orientation

Exam 13: Operations Management: Operational Dimensions

Which of the following is not an advantage of an operations blueprint?

Board members of public corporations can be liable for their actions that may result in the loss in value of the retailer's stock.To cover this potential loss,retailers typically provide them with _____ insurance.

Which of the following energy management strategies is most likely to have a negative impact on a retailer's atmosphere?

A retailer is concerned about such issues as tradeoffs between faster delivery times from suppliers and higher shipping costs and support from suppliers in storing merchandise.These issues concern _____.

Prototype stores are often used in conjunction with micromerchandising.

An advantage of the use of a wireless scanner in conjunction with a radio frequency identification tag (RFID) over a Universal Product Code (UPC) is its _____.

A comprehensive store security program needs to address both personal security and merchandise security.

What percent of retail transactions are by either credit or debit card?

The opposite of extreme employee specialization is _____.

Highly centralized management and strict operating procedures for each phase of business characterize _____.

A retailer shifting from a retailer-based credit card system to a bank-based credit card system illustrates _____.

The use of prototype stores is commonly associated with _____.

Which of the following does not contribute to the difficulty in planning personnel utilization in retailing?

A listing and sequencing of interrelated tasks that must be performed by several retail personnel to assure that a retail service is efficiently and effectively performed is an important part of a(n) _____.

Which of these is a not a major advantage of cross-training?

Job standardization and cross-training are techniques designed to increase personnel flexibility.

A firm cannot improve employee productivity through self-service merchandising.

To the extent possible,each retail employee should have clear performance standards and be accountable for attaining them.

The standardization of retail operations is often associated with the use of _____.

A retailer can encourage long-term employment by _____.