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    Marketing Study Set 12
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    Exam 1: An Overview of Marketing
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    Some Marketing-Oriented Firms Give Employees Expanded Authority to Solve Customer
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Some Marketing-Oriented Firms Give Employees Expanded Authority to Solve Customer

Question 19

Question 19

Multiple Choice

Some marketing-oriented firms give employees expanded authority to solve customer problems on the spot.What is this known as?


A) mediating
B) deregulation
C) training
D) empowerment

Correct Answer:

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