Question 1

A transformational leader influences the group by _____.

Accepted Answer

A)   providing a structure to help the group accomplish critical thinking
B)   giving the group a new vision or energizing its culture
C)   using democratic leadership style
D)   understanding the leadership style that is appropriate for the given situation B

Question 2

_____ is an agreement arrived at by a group through interaction in which all members of the group agree to support the decision.

Accepted Answer

Consensus

Question 3

What is the reflective thinking method? Identify the steps used in the method, and the techniques that can be useful in each step.

Accepted Answer

The reflective thinking method is a way of structuring problem solving to manage uncertainty and to ensure that key functions are accomplished during group discussion. The steps involved are (1) to identify and define the problem. Techniques for this step include phrasing the problem as a policy question and using the journalist's six questions to help define the issues.
 (2) Analyze the problem to break it down into smaller pieces. Techniques include the use of force field analysis to identify driving and restraining forces, and the development of clear criteria to help in the evaluation of solutions.
 (3) Generate creative solutions by using brainstorming, silent brainstorming, or electronic brainstorming. 
(4) Select the best solution by using ranking, ratings, majority vote or expert decision. Reach consensus by remaining focused on the goal, listening, and promoting open and honest dialogue that requires input from all members.
 (5) Take action by developing a clear action plan and making a written list of who should do what.

Question 4

Which of the following is TRUE of authoritarian leaders?

Accepted Answer

A)   Authoritarian leaders direct and control others.
B)   Authoritarian leaders solicit input from others and seek to lead by involving othersIn the decisions.
C)   Authoritarian leaders intentionally influence others only when asked or directedBy others to lead.
D)   Authoritarian leaders are also democratic leaders.

Question 5

Groups that are organized around the action steps needed to achieve their goals are _____.

Accepted Answer

A)   vigilant
B)   functional
C)   laissez-faire
D)   results-driven

Question 6

It is usually better to spend time discussing which solutions you prefer before you analyze a problem.

Accepted Answer

A) True 
 B)False

Question 7

Briefly define the difference between authoritarian, democratic, and laissez-faire leadership styles.

Accepted Answer

The answer of Briefly define the difference between authoritarian, democratic,...

Question 8

Zack was elected by his group to be the leader. During the group meetings, he did not recommend any procedures for discussing decisions, he did not volunteer any information, and he only did what he was asked to do specifically. What leadership style was Zack using?

Accepted Answer

A)   Democratic
B)   Laissez faire
C)   Authoritarian
D)   Participative

Question 9

Nominal group technique is a form of _____.

Accepted Answer

The answer of Nominal group technique is a form of...

Question 10

Jake's communication teacher had just assigned groups for a problem-solving discussion project. After briefly introducing themselves, Jake's group quickly began talking over the topic they would select. Charise suggested, "Let's just discuss alcohol abuse on campus; there's lots of information available, and we all know someone it applies to." Jeremy piped in, "Yes, let's do it. Why waste time haggling over topics? Let's just get on with it." Jake replied, "Why don't we hold off deciding until we think of some additional topics. That way, we'll have several to choose from and we can compare them." Which function is Jake suggesting for his group?

Accepted Answer

A)   Identify a clear goal
B)   Gather and use information effectively
C)   Develop options
D)   Develop a results-driven structure

Question 11

During a recent meeting, group members shared in a give-and-take discussion and were responsive to the comments of others in the group. This type of discussion can be said to constitute _____.

Accepted Answer

A)   structure
B)   reflective thinking
C)   interaction
D)   evaluation

Question 12

Discuss the role of "I" messages and "you" messages in a group situation.

Accepted Answer

The answer of Discuss the role of "I" messages and...

Question 13

Most meetings have one or more of the following three goals: (1) giving information, (2) discussing information, and (3) taking action.

Accepted Answer

A) True 
 B)False

Question 14

Which approach to leadership assumes that leaders are born, not made?

Accepted Answer

A)   Trait approach
B)   Functional approach
C)   Styles approach
D)   Situational approach

Question 15

A process leader will demonstrate "people skills."

Accepted Answer

A) True 
 B)False

Question 16

The number of people who must be present at a meeting in order to conduct business is called a _____.

Accepted Answer

The answer of The number of people who must be...

Question 17

Effective group members tend to ignore areas of agreement.

Accepted Answer

A) True 
 B)False

Question 18

The ability to influence the behavior of others through communication is the definition of _____.

Accepted Answer

A)   power
B)   control
C)   leadership
D)   groupthink

Question 19

The reflective thinking model is based on the _____ method.

Accepted Answer

A)   psychosocial
B)   scientific
C)   spatial
D)   biological

Question 20

A transformational leader provides the group with a new vision.

Accepted Answer

A) True 
 B)False

Exam 10: Enhancing Group and Team Performance

A transformational leader influences the group by _____.

_____ is an agreement arrived at by a group through interaction in which all members of the group agree to support the decision.

What is the reflective thinking method? Identify the steps used in the method, and the techniques that can be useful in each step.

Which of the following is TRUE of authoritarian leaders?

Groups that are organized around the action steps needed to achieve their goals are _____.

It is usually better to spend time discussing which solutions you prefer before you analyze a problem.

Briefly define the difference between authoritarian, democratic, and laissez-faire leadership styles.

Zack was elected by his group to be the leader. During the group meetings, he did not recommend any procedures for discussing decisions, he did not volunteer any information, and he only did what he was asked to do specifically. What leadership style was Zack using?

Nominal group technique is a form of _____.

During a recent meeting, group members shared in a give-and-take discussion and were responsive to the comments of others in the group. This type of discussion can be said to constitute _____.

Discuss the role of "I" messages and "you" messages in a group situation.

Most meetings have one or more of the following three goals: (1) giving information, (2) discussing information, and (3) taking action.

Which approach to leadership assumes that leaders are born, not made?

A process leader will demonstrate "people skills."

The number of people who must be present at a meeting in order to conduct business is called a _____.

Effective group members tend to ignore areas of agreement.

The ability to influence the behavior of others through communication is the definition of _____.

The reflective thinking model is based on the _____ method.

A transformational leader provides the group with a new vision.