Question 1

Which of the following factors should be considered when selecting a training site?

Accepted Answer

A) Classroom cost 
B) Network connectivity 
C) Classroom capacity 
D) Training environment 
E) Cabling and wiring

Question 2

Which of the following is not a factor to consider when selecting a trainer?

Accepted Answer

A) Teaching skills 
B) Ability to interact 
C) Experience with process outcomes 
D) Educational approach

Question 3

The best time to train an end-user is which of the following?

Accepted Answer

A) Before the system goes live 
B) Upon notice that there will be an upgrade 
C) After the system goes live 
D) As soon as the vendor has been selected

Question 4

Which of the following methods can be incorporated when planning training programs that may alleviate anxiety among the staff?

Accepted Answer

A) Hands-on demonstration 
B) Bulletin board messages 
C) Use of tent cards 
D) Review of newsletter articles 
E) Administrative role modeling
F)None of the above.

Question 5

Which of the following topics should be included in training class content?

Accepted Answer

A) Computer-related policies 
B) Access privileges 
C) Computer literacy 
D) Error correction 
E) System idiosyncrasies
F)None of the above.

Question 6

___________________ refers to a situation where the end-user is logged in to the information system but is unable to enter or process data.

Accepted Answer

The answer of ___________________ refers to a situation where the...

Question 7

Which of the following are considered steps for identifying training needs?

Accepted Answer

A) Identify user needs 
B) Determine content 
C) Establishing learning objectives 
D) Deciding teaching approach 
E) Create evaluation strategy
F)None of the above.

Question 8

How should health care student training most efficiently be handled by an institution?

Accepted Answer

A) Each nursing student receives the same amount of training as the staff nurse on the unit. 
B) Practical or vocational nursing students are placed in the user class with LPNs or LVNs to access information and document client care. 
C) Students must be trained to provide appropriate clinical information to an assigned staff nurse, who will document client care in the system. 
D) Students assess and document client care and medication administration by giving their information to the clinical instructor to input into the system.

Question 9

The most essential knowledge for a staff nurse end-user are which of the following?

Accepted Answer

A) Basic equipment troubleshooting procedures 
B) Backing up the computer system at the end of each shift 
C) Error message content recognition 
D) Protocol for dealing with system "freezes" and "crashes" 
E) Data entry error log review

Question 10

Among the following computer-related policies, which of the following are appropriate?

Accepted Answer

A) A nursing student shared confidential lab results obtained from the system at the request of one of the student's relatives.The policy is to dismiss the student from the clinical site. 
B) Both students and employees sign documents that explain the consequence of termination for misuse of the system. 
C) Access codes are assigned to authenticate each individual user's identity and may not be shared with anyone. 
D) A radiology student makes a copy of a client's MRI report to prepare for the next days clinical.The copy is accidentally left in the waiting room and found by a staff member.The policy is to dismiss the student from the clinical site. 
E) Once trained and entered into the system, employees may sign other users in under their access code for documentation purposes when necessary.

Question 11

The training of students often takes the same amount of time and resources as employee training. Which of the following are the most appropriate uses of the computer system for a nursing student assigned to a cardiac unit?

Accepted Answer

A) Order lab tests 
B) Document medication administration 
C) Document client care 
D) Document health assessment findings 
E) View test results

Question 12

Which statement regarding the training approach is true?

Accepted Answer

A) Users may choose online multimedia or online tutorials to enhance retention. 
B) Computer-based training should be used whenever data entry is required. 
C) Blended learning is popular because it is appropriate for almost any content need. 
D) Instructor-led training is still the best approach even though it is now less prevalent.

Question 13

A proficiency examination is planned to ensure that employees have the requisite knowledge to use a new wireless system. Which statement indicates the best use of testing?

Accepted Answer

A) Testing is criterion-referenced to evaluate predetermined system competencies. 
B) Computer testing is done using a multiple-choice question format. 
C) Predetermined competencies are determined by comparing class averages. 
D) Norm-referenced testing is used to ensure the most successful employees keep their position.

Exam 11: Information Systems Training